(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

SupportYourApp; Brasília; Teletrabalho; USD 50.000 - 70.000; Tempo integral

Resumo da oferta

Join a leading technical support team as an L2 Technical Support Consultant in Brazil. Work in a multicultural environment while mastering new skills. Responsibilities include troubleshooting, testing, and collaborating with developers. Enjoy flexible schedules and growth opportunities.

Serviços

Flexible schedule and remote work

Paid training and probation

Work-life balance and growth opportunities

Qualificações

• Over 2 years of experience with .NET Core MVC Framework.
• Excellent English skills (C1 level).

Responsabilidades

• Answer support calls and document issues.
• Test new developments and document bugs.
• Communicate with developers to troubleshoot issues.

Conhecimentos

Technical troubleshooting

Customer-oriented attitude

Interpersonal skills

Formação académica

Degree in computer science or IT

Descrição da oferta de emprego

(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

Join our team as a L2 Technical Support Consultant and thrive in a multicultural, multilingual, home-office environment. Unlock your potential by mastering new skills and achieving goals with our People First management approach.

What you will do:

• Answer support calls, document issues or requests in the feedback log
• Attend daily meetings with developers to stay updated on app changes
• Test new developments, document bugs, and report to developers
• Monitor the feedback log for new inputs
• Reproduce and document steps for reported bugs
• Assist in preparing requirements for enhancements
• Communicate with developers and IT departments to troubleshoot issues

What you need to succeed:

• Excellent English skills (C1 level)
• Over 2 years of experience with .NET Core MVC Framework
• Technical troubleshooting skills
• QA mindset and attention to detail
• Ability to reproduce issues
• Customer-oriented attitude
• Strong interpersonal skills

Nice to have:

• Degree in computer science or IT

Benefits:

• Flexible schedule and remote work
• International, inclusive environment
• USD compensation, bonuses for referrals
• Paid training and probation
• Work-life balance and growth opportunities

About us:

SupportYourApp provides secure technical and customer support for global tech companies, operating in over 30 countries and speaking 60+ languages. Since 2010, we've been industry leaders with 8 hubs worldwide, emphasizing care, individual approach, and positive experiences. Send your CV in English highlighting your skills!