Medical Records and Client Communication Case Manager

Jobgether; Brasil; Teletrabalho; BRL 69 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Full-time role

Paid time off

Performance bonuses

Parental leave

Professional development

Team support

Resumo da oferta

Jobgether is recruiting a Medical Records and Client Communication Case Manager for a fully remote role from Brazil to support a US-based legal team. You will coordinate medical records, bills, and case materials, maintaining organized files and clear client communication through email, SMS, and calls.

Working with attorneys and paralegals, you will draft and organize documents, prepare medical chronologies, and track liens as you gain experience.

Qualificações

• 1–2 years of experience as a case manager or legal assistant, with personal injury experience preferred.
• Experience with Filevine is a plus.
• Excellent written and verbal English skills for professional client communication.

Responsabilidades

• Coordinate medical records, bills, and case documentation.
• Maintain accurate and accessible case files in a secure system.
• Prepare medical chronologies and summaries using approved tools.
• Follow up with providers to obtain records and documentation.
• Communicate with clients via email, SMS, and phone in a professional manner.
• Handle inbound calls during coverage periods (6–15 calls/day).
• Support attorneys and paralegals with daily administrative tasks.
• Assist with demand packages and legal document drafting.
• Develop expertise in liens tracking as training progresses.
• Use RingCentral and Zoom for client interactions and internal coordination.
• Adapt to evolving priorities and take on additional tasks as needed.

Conhecimentos

Case management

Medical records handling

Client communication

English proficiency

Ferramentas

Filevine

Descrição da oferta de emprego

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Medical Records and Client Communication Case Manager based in Brazil.

In this remote role, you will support a US-based legal team by coordinating medical records, maintaining accurate case files, and ensuring clear, professional communication with clients and healthcare providers. You will play an important part in keeping personal injury cases organized, accessible, and moving forward efficiently. Working closely with attorneys, paralegals, and other legal professionals, you will help manage documentation, track medical bills, and support essential case management activities. As you gain experience, you will have opportunities to develop your skills in medical chronologies, lien coordination, legal document drafting, and demand package preparation. This position is ideal for a detail-oriented professional with personal injury experience, strong English communication skills, and a proactive approach to administrative work. Join a collaborative, fully remote environment that values reliability, continuous learning, and professional growth.

Accountabilities

• Request, collect, organize, and maintain medical records, medical bills, outstanding balances, and other case-related documentation.
• Maintain accurate, complete, and accessible case files using Filevine or similar case management systems.
• Prepare medical chronologies and summaries using approved AI tools to support efficient case preparation.
• Follow up with medical providers and other relevant parties to obtain requested records, bills, and documentation.
• Communicate professionally with clients through email, SMS, and phone, addressing inquiries and providing appropriate follow-up.
• Handle incoming calls during assigned coverage periods, managing a moderate volume of approximately 6–15 calls per day.
• Support attorneys, paralegals, and other legal team members with daily administrative tasks and case management activities.
• Assist with demand package preparation, legal document drafting, and the organization of key medical and case materials.
• Develop expertise in identifying, tracking, and coordinating liens as training progresses.
• Use communication and collaboration tools, including RingCentral and Zoom, to facilitate client interactions, internal coordination, and virtual meetings.
• Adapt to evolving team priorities and take on additional administrative and case management responsibilities as needed.

Requirements

• 1–2 years of experience working as a case manager or legal assistant, with personal injury experience required.
• Previous experience with Filevine is preferred.
• Excellent written and verbal English skills, including the ability to draft clear, professional client correspondence and support legal documentation.
• Strong client communication skills, with the ability to interact professionally and courteously by phone, email, and SMS.
• Excellent organizational skills and attention to detail when handling medical records, bills, balances, case files, and sensitive documentation.
• Ability to manage multiple responsibilities, prioritize tasks effectively, and maintain accurate records in a structured legal environment.
• Willingness to learn personal injury case management procedures and progressively take on more advanced responsibilities.
• Familiarity with case management software, virtual communication platforms, and digital document management tools.
• A collaborative, dependable, adaptable, and service-oriented approach to supporting attorneys, paralegals, clients, and colleagues.
• Ability to work remotely while maintaining productivity, professionalism, and consistent communication with a US-based team.
• Availability to work Monday through Friday, from 8:30 AM to 5:30 PM Eastern Time (EST/EDT), adjusting to daylight saving time as applicable.
• Professional proficiency in English is essential.

Benefits

• Monthly compensation: USD 1,220–1,320.
• 100% remote work: Work from home while supporting a US-based legal team.
• Full-time, long-term opportunity: Build a stable career in legal support and case management.
• Paid time off: Take time away from work to rest and recharge.
• Performance-related bonuses: Opportunities to receive additional compensation through bonuses.
• Parental leave: Support for important family milestones.
• Professional development and training: Develop your legal support and case management skills through ongoing learning and progressive responsibilities.
• Dedicated team support: Collaborate with legal professionals in a supportive working environment.
• Values alignment: Work with a team that emphasizes shared values, professionalism, and effective collaboration.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.