Case Manager- Personal Injury Case Manager

Jobgether; Brasil; Remote; BRL 69,000 - 75,000; Full time

Benefits offered by this job

Remote, home-based work

Full-time, long-term opportunities

Professional development opportunities

Paid time off

Bonuses

Job summary

Partner Company is seeking a Case Manager for Personal Injury cases based in Brazil. This fully remote, full-time role focuses on coordinating medical documentation and billing to support attorneys and clients through the case lifecycle.

You will work with healthcare providers, insurance companies, clients, and legal professionals to minimize delays, ensure complete records, and verify billing details. Strong English communication and meticulous organization are essential.

Qualifications

• Experience in case management or medical/billing support is preferred.
• Strong written and verbal English communication required.
• Ability to manage multiple tasks with accuracy and timeliness.
• Detail-oriented with excellent documentation practices.
• Experience coordinating with healthcare providers, insurers, clients, and attorneys.

Responsibilities

• Track medical records and billing requests throughout case lifecycle.
• Request medical records from providers and upload into Filevine.
• Verify billing balances and update case records accordingly.
• Review records for completeness and consistency; flag discrepancies.
• Create medical provider charts and maintain organized documentation in the case system.
• Support attorneys by ensuring records and billing information are accessible for case development.
• Perform final billing follow-ups before demand packages are submitted.
• Communicate professionally with providers, insurers, clients, and attorneys to obtain records and resolve items.
• Follow up on missing records and outstanding bills; maintain status updates throughout the process.
• Manage multiple requests while maintaining accuracy and timeliness.

Skills

English communication

Attention to detail

Organizational skills

Time management

Proactive & dependable

Communication with diverse parties

Tools

Filevine

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Case Manager - Personal Injury Case Manager based in Brazil.

Join a remote legal support team dedicated to helping personal injury cases progress efficiently through accurate medical records and billing management. In this role, you will coordinate medical documentation throughout the case lifecycle, ensuring attorneys have the complete and reliable information needed for case preparation. You will work closely with medical providers, insurance companies, clients, and legal professionals to resolve outstanding requests and verify billing details. Through proactive follow-up, careful document review, and consistent status tracking, you will help minimize delays and maintain high-quality case files. This opportunity is ideal for a detail-oriented, organized, and dependable professional who takes ownership of tasks and communicates confidently in English. You will work in a fully remote, full-time environment with opportunities for professional development and long-term career growth.

Accountabilities

• Track medical records and billing requests throughout the personal injury case lifecycle, ensuring outstanding items are followed up on promptly.

• Request medical records from healthcare providers and upload received documentation into Filevine.

• Collect updates on outstanding medical bills and contact providers to verify balances and confirm billing accuracy as cases progress.

• Review medical records and billing documentation for completeness, accuracy, and consistency, identifying missing information or discrepancies that require further attention.

• Create medical provider charts after completing the required training and maintain well-organized, accurate documentation within the case management system.

• Support attorneys and legal team members by ensuring medical records and billing information are complete, accessible, and ready for case development and preparation.

• Complete final billing follow-ups before demand packages are submitted, helping ensure outstanding balances and documentation are addressed.

• Communicate professionally with medical providers, insurance companies, clients, attorneys, and other relevant parties to obtain records, resolve questions, and clarify outstanding items.

• Follow up with providers and clients regarding missing medical records, unpaid or outstanding bills, and incomplete documentation.

• Provide consistent status updates on medical documentation and billing requests, maintaining accurate tracking throughout the process.

• Manage multiple documentation requests simultaneously while maintaining high standards of accuracy, organization, and timely completion.

Requirements

• Previous experience in case management, medical records administration, medical billing, legal support, healthcare administration, or a related field.

• Experience requesting, reviewing, organizing, and maintaining medical records and billing documentation.

• Familiarity with personal injury case support and the documentation required for legal case preparation is beneficial.

• Proficiency in Filevine is required.

• Strong written and verbal English communication skills, with the ability to interact professionally with healthcare providers, insurance companies, clients, attorneys, and legal team members.

• Demonstrated ability to follow up persistently on outstanding requests, track progress, and provide clear and timely status updates.

• Strong attention to detail and the ability to identify missing, incomplete, inaccurate, or inconsistent information in medical records and billing documentation.

• Ability to verify medical bills, confirm outstanding balances, and maintain accurate billing information as cases progress.

• Experience maintaining organized and reliable records within a case management system.

• Excellent organizational and time-management skills, with the ability to manage multiple requests and competing priorities without compromising accuracy.

• A proactive, dependable, and collaborative approach to problem-solving, quality control, and day-to-day responsibilities.

• Availability to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM Eastern Daylight Time (EDT).

Benefits

• Monthly compensation of USD 1,220-1,320.

• Paid time off.

• Performance-related bonuses.

• 100% remote, home-based work arrangement.

• Full-time, long-term career opportunities.

• Parental leave.

• Professional development and training opportunities.

• Dedicated team support.

• A work environment focused on alignment with clients' core values.