Medical Information Specialist I

Thermo Fisher Scientific; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Medical Information Specialist I to enhance patient health through high-quality medical information services. In this role, you will provide essential technical and medical information, manage inquiries, and support clients and healthcare professionals with regulatory guidance. You will thrive in a collaborative environment, working closely with a global team dedicated to improving health outcomes. If you are passionate about making a difference and possess strong communication skills in both Portuguese and English, this opportunity is perfect for you.

Qualificações

• Bachelor's degree or equivalent with relevant experience (minimum 6 months).
• Native Portuguese speaker with strong English skills.

Responsabilidades

• Provides technical and medical information with quality customer service.
• Analyzes inquiries and documents interactions according to guidelines.
• Responds to technical and medical inquiries via various communication channels.

Conhecimentos

Interpersonal Skills

Organizational Skills

Time Management

Medical Information Interpretation

Customer Service

Formação académica

Bachelor's Degree

Ferramentas

Database Management

Microsoft Office

Descrição da oferta de emprego

Join to apply for the Medical Information Specialist I role at Thermo Fisher Scientific

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

We are vital links between an idea for a new medicine and the people who need it. We are the people of Thermo Fisher — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Medical Communications

We work to improve patient health by supplying top-quality medical information services to our clients, patients, and healthcare providers. We engage with healthcare professionals, regulatory agencies, and pharmaceutical clients to help them navigate regulatory and compliance requirements worldwide. Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events/product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer, and regulatory guidelines. The information provided will be tailored to the individual’s expertise, experience, and training.

Purpose and Responsibilities

• Provides technical and medical information, and/or handles intake of adverse events/product complaints with quality customer service.
• Analyzes and researches inquiries and documents interactions according to organizational, client, and regulatory guidelines.
• Responds accurately and professionally to technical and medical inquiries via phone, email, internet, or mail regarding pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Records inquiries and interactions in appropriate databases following organizational, client, and regulatory guidelines.
• Identifies, records, and triages adverse events and product complaints, providing follow-up support as needed.
• Maintains thorough knowledge of project and corporate policies, procedures, client products, SOPs, protocols, GCPs, and regulatory requirements.
• Works closely with internal and external clients, including client management, to resolve complex inquiries. Researches medical literature and drafts responses as needed.

Qualifications

• Bachelor's degree or equivalent with relevant experience (minimum 6 months).
• Native Portuguese speaker with strong English skills in reading, writing, comprehension, and speaking.
• Solid computer and keyboarding skills.
• Good interpersonal skills and ability to work independently and in a team.
• Ability to interpret medical and technical information.
• Strong organizational and time management skills.
• Professional demeanor in challenging circumstances.