Logistics Service Control Specialist

Keeta; São Paulo; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Transportation & Logistics Associate Manager to enhance delivery strategies and improve rider performance. This role offers the chance to work in a rapidly growing environment, collaborating with a diverse team while focusing on customer satisfaction and operational excellence. The ideal candidate will thrive in data-driven decision-making, ensuring high service quality and efficiency. Join this forward-thinking organization to deepen your skills and explore innovative solutions in the logistics sector.

Qualificações

• 3+ years of experience in Logistics apps Operations, preferably in food delivery.
• Advanced English and Portuguese communication skills.

Responsabilidades

• Design delivery strategies to enhance customer satisfaction and on-time delivery.
• Monitor delivery data to identify and solve operational problems.

Conhecimentos

Data Analytics

Logistics Operations

Rider Management

Customer Satisfaction

Descrição da oferta de emprego

Direct message the job poster from Keeta.

1. Design delivery strategies to ensure delivery experience, including on-time delivery rate, NPS, customer satisfaction, and order fulfillment rate.
2. Create differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment.
3. Continuously improve rider performance through training, incentives, and control systems to reduce violations.
4. Monitor and analyze delivery-related data, identify problems.

Basic Requirements:

1. Advanced English and Portuguese are preferred.
2. At least 3 years of experience in Logistics apps Operations is desired, and experience in food delivery companies is preferred.
3. Skilled in data analytics and experience in data-driven decision making;
4. Experience in logistics service control and rider management is a plus.

Job Highlights

1. Experience rapid growth, cooperate with a global and diversified team, and have excellent opportunities to deepen your skills and explore innovation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Strategy/Planning

Industries

• Retail

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Transportation & Logistics Associate Manager

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