Líder de Turno (Shift Manager), Amazon Logistics

Amazon; Contagem; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente de Turno para sua equipe de logística em Contagem. Neste papel dinâmico, você será responsável por liderar operações em uma estação de entrega, gerenciando equipes e garantindo a eficiência no atendimento ao cliente. A função exige uma mentalidade analítica e habilidades excepcionais de resolução de problemas para enfrentar os desafios logísticos de forma criativa. Se você está pronto para trabalhar em um ambiente dinâmico e contribuir para a transformação da experiência do cliente, esta é a oportunidade ideal para você.

Qualificações

• Experiência em gestão de funcionários e desempenho.
• Capacidade de trabalhar em horários flexíveis, incluindo fins de semana.

Responsabilidades

• Gerenciar operações em uma estação de entrega 24/7.
• Supervisionar a equipe e alocar recursos conforme necessário.
• Analisar métricas e implementar melhorias contínuas.

Conhecimentos

Gestão de equipe

Resolução de problemas

Comunicação

Análise de métricas

Gestão de projetos

Formação académica

Graduação

Ferramentas

Software de gestão operacional

Descrição da oferta de emprego

Amazon Logistics’ team is looking for a Shift Manager to join Amazon Logistic Brazil team in our Delivery Station in Contagem - MG.

Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

As Shift Manager you’ll have responsibility for the operation in a Delivery Station, providing leadership to Team Leads, Operators and Delivery Service Providers, managing external agency relationships and performance. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment.

The role entails:

1. Being based in one of our delivery stations, in night and day shifts. Amazon runs a 24/7 operation, therefore working in shifts will form part of this role, including weekends and holidays.
2. Overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
3. Supporting your team of operational leaders in daily management of the delivery station. This will include allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
4. Working with KPIs such as On Time Dispatch, First Day Delivery Success and enhancing customer service.
5. Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
6. Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
7. Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
8. Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
9. Mapping business requirements, understanding business process, studying and analyzing workflows and designing solutions.
10. Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
11. Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
12. Availability to work a variety of hours as business demands, including overnight, weekends and holidays.

BASIC QUALIFICATIONS

1. Bachelor's degree.
2. Employee and performance management experience.
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
4. Basic English and Fluent Portuguese.

PREFERRED QUALIFICATIONS

1. Performance metrics, process improvement or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.