LEAD ADMINISTRATOR L2

Wipro Technologies; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

Wipro Limited in Brazil is seeking an experienced IT operations professional to manage incident triage, monitor SLAs, and drive permanent fixes in a production environment.

You'll partner with cross-functional teams on performance tuning, deployments, and change management, aligning with ITIL foundations and ITSM tools.

The role emphasizes knowledge sharing, documentation, and continuous learning to improve service efficiency across cloud, networking, and infrastructure.

Qualifications

• Mandatory skills include Project Management.
• Experience required: 8-10 years.

Responsibilities

• Triaging and resolution of tickets; establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA monitoring: review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization: collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system improvements: collaborate with technical teams to review mitigation measures and proposed improvement actions.
• ITIL Foundations, Cloud, IT infrastructure LAN, WIFI, storage, networking, ServiceNow or ITSM.
• Knowledge base and continuous learning: update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Skills

Project Management

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Areas of responsibility

Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.

Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.

Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.

ITIL FOUNDATIONS, CLOUD, IT INFRASTRUCTURE LAN, WIFI, STORAGE, NETWORKING, SERVICENOW ORITSM

Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: Project Management.Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.