AMZL Performance Manager, AMZL PSX

Amazon; Osasco; Presencial; BRL 280 000 - 360 000; Tempo integral

Resumo da oferta

Amazon Logistica do Brasil is seeking an AMZL Performance Manager to own end-to-end network performance across EDSP, AMPL and AMXL. You will build dashboards, perform root-cause analyses, and drive data-driven improvements in Last Mile Brazil.

You will collaborate with Operations, regional leadership and cross-functional partners to diagnose gaps, track actions, and communicate findings to leadership. The role sits at the heart of network performance optimisation for Brazil’s logistics network.

Qualificações

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business.
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role.
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
• Experience developing and implementing KPI goals and strategies based on broader organization goals.
• Experience demonstrating problem solving and root cause analysis.
• Experience working cross-functionally with tech and non-tech teams, including operations.
• Experience communicating complex ideas to technical and non-technical audiences.
• Experience in communication and presentation skills, both written and verbal in Portuguese & English.

Responsabilidades

• Monitor end-to-end network performance across EDSP, AMPL and AMXL.
• Build dashboards, conduct root-cause analyses, and track corrective actions.
• Collaborate with Operations, regional leadership and cross-functional partners.
• Prepare weekly Network Performance Reports and leadership briefings.
• Identify aging patterns and drive process improvements with Process Improvement leads.
• Update performance governance dashboards and automated alerts.

Conhecimentos

Excel

SQL

Tableau

Quicksight

Pivot Tables

Macros

Portuguese & English

Formação académica

Bachelor's degree

Ferramentas

SQL

Tableau

Quicksight

Descrição da oferta de emprego

Description

Amazon is the most customer-centric company on Earth. We need exceptionally talented, bright, and driven people who are passionate about doing the right thing.

Description

Amazon is the most customer-centric company on Earth. We need exceptionally talented, bright, and driven people who are passionate about doing the right thing.
We are looking for a AMZL Performance Manager to own the end-to-end network performance monitoring, analysis, and improvement function within Amazon's Last Mile Brazil organization. This role sits within the Ops Excellence team, part of the Partner Strategy & Experience (PSX) organization, covering the EDSP (External Delivery Service Provider), AMPL (Amazon Partner Logistics), and AMXL (Amazon Extra Large) programs.
As an Individual Contributor, you will be the single-threaded owner of AMZL performance in a overall visibility - building and maintaining dashboards, conducting root cause analyses, tracking corrective actions, and providing data-driven recommendations that move operational metrics in the right direction. You will work closely with Operations, regional leadership, and cross-functional partners to ensure performance gaps are identified early, diagnosed accurately, and resolved systematically.
This role reports directly to the Ops Excellence Manager and works cross-functionally with Operations, Finance, Planning, and partner-facing teams to ensure network performance decisions are data-driven, scalable, and aligned with Last Mile Brazil's growth objectives.
This position is based out of an AMZL office and may require periodic travel to delivery stations across Brazil.
If you are passionate about operational analytics, performance management, and driving measurable improvement across a complex logistics network, come join our team.

A day in the life

Your day starts early - reviewing the automated daily health pulse across all EDSP, AMPL, and AMXL nodes. You spot a DEA drop at three stations in the Southeast cluster and immediately pull the granular data: it's a scan compliance issue tied to a recent route restructuring.

By mid-morning, you've completed the root cause analysis and logged it in the corrective action tracker with a clear owner and 72-hour follow-up. You send a concise escalation summary to the regional Ops lead with recommended actions.

Before lunch, you finalize the weekly Network Performance Report. This week's highlights: OTD improved 2pp network-wide after last month's UTR process change, but Concessions spiked in the North region. You prepare the talking points for the WBR - crisp, data-backed, with clear "ask" for leadership.

After lunch, you deep-dive into a recurring pattern you've been tracking: three nodes with consistently high Ageing 3+ despite corrective actions. You build a hypothesis - shift handoff gaps during multi-cycle operations - and flag it to the Process Improvement leads for structural investigation.

Late afternoon, you update your performance governance dashboard, adding a new automated alert for FPY drops below threshold. You also prep a partner support brief for an AMPL partner whose Scorecard has been trending red for two consecutive weeks.

You close the day in a 1:1 with your manager (Ops Excellence Manager), reviewing your weekly priorities, sharing the systemic patterns you've identified, and aligning on next week's deep-dive focus areas.

Basic Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
• Experience developing and implementing KPI goals and strategies based on broader organization goals
• Experience demonstrating problem solving and root cause analysis
• Experience working cross-functionally with tech and non-tech teams, including operations
• Experience communicating complex ideas to technical and non-technical audiences
• Experience in communication and presentation skills, both written and verbal in Portuguese & English

Preferred Qualifications

• Experience in transportation or supply chain
• Experience with data analysis and SQL
• Experience with Lean or Six Sigma analytical techniques
• 5+ years of developing automated reporting experience
• Experience in influencing senior leadership through data driven insights
• MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field
• Familiarity with key Last Mile metrics: DEA, Last Mile BPS, Concessions, TPH, DPPH, OTD, FPY, Scorecard, and SIR
• Experience supporting third-party logistics partners with performance improvement guidance

About The Team

The Network Performance function is part of the Ops Excellence team within Amazon Logistics' Partner Strategy & Experience (PSX) organization. We support the EDSP, AMXL, and AMPL programs across Brazil - a network of +30 logistics partners and +300 operational nodes. Our mission within Ops Excellence is to ensure Last Mile delivery metrics consistently move in the right direction by monitoring network performance, diagnosing defects, and driving data-powered corrective actions. The AMZL Performance Manager is the "eyes of the network" - providing the performance intelligence that fuels process improvement, operational standardization, and partner support across the entire PSX ecosystem.

Company

Amazon Logistica do Brasil

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job ID: A10459884