Key Account Manager - SP

Cubbo; São Paulo; Híbrido; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading e-commerce fulfillment company in Brazil is seeking a Customer Success Manager to develop strategic relationships with key clients. This hybrid role focuses on customer retention and growth, requiring strong problem-solving and communication skills. Ideal candidates will have a background in account management within e-commerce or logistics, and a customer-centric approach.

Qualificações

• At least 5 years in key account management or customer success.
• Proven ability in contract negotiation and upselling.

Responsabilidades

• Act as the main contact for key accounts, ensuring satisfaction.
• Lead negotiations and renewals for long-term agreements.
• Track KPIs and provide data-driven insights.

Conhecimentos

Customer Management

Problem-Solving

Communication

Data Analysis

Formação académica

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Engineering

Ferramentas

CRM

Data Tools

Descrição da oferta de emprego

Join to apply for the Customer Success Manager - SP role at Cubbo Brasil

We are Cubbo, a venture-backed e-commerce fulfillment company operating in Mexico and Brazil, committed to transforming the e-commerce landscape in Latin America. We provide retailers with advanced fulfillment solutions, including ETA tracking and inventory safety stock, to ensure seamless operations and faster delivery than competitors like Amazon and MercadoLibre.

Our headquarters in Mexico City drives innovation and supports our mission to redefine fulfillment in the region.

Role Description: Key Account Manager (KAM) — São Paulo (Hybrid)

We seek a Key Account Manager (KAM) based in São Paulo, working in a hybrid model, to develop and maintain strategic relationships with our key clients in Brazil. You will be the primary contact for our most important customers, focusing on customer success, retention, and growth by aligning their goals with Cubbo’s solutions.

If you enjoy solving problems, delivering excellent service, and identifying growth opportunities, this role is ideal for you.

Requisitos

• Customer Management & Retention: Act as the main contact for key accounts, fostering strong relationships and ensuring satisfaction.
• Growth & Upselling: Spot opportunities to introduce additional Cubbo solutions that provide value.
• Contract Management & Renewals: Lead negotiations and renewals for long-term, mutually beneficial agreements.
• Technology Adoption & Enablement: Encourage the use of Cubbo’s tech tools to maximize customer efficiency.
• Performance Monitoring & Reporting: Track KPIs and provide data-driven insights for operational improvements.
• Cross-Functional Collaboration: Coordinate with operations, sales, tech, and product teams to deliver outstanding service.
• Problem-Solving & Escalation Management: Address customer issues proactively with a solution-oriented mindset.

Qualifications & Experience

• Education: Bachelor's degree in Business, Marketing, Engineering, or related fields.
• Experience: At least 5 years in key account management, customer success, or similar roles within e-commerce or logistics.
• Preferred: Knowledge of e-commerce platforms and fulfillment/logistics technology.
• Proven ability in contract negotiation and upselling.
• Skills: Customer-centric approach, strong communication, data analysis, and proficiency with CRM and data tools.
• Ability to manage multiple projects in a fast-paced environment.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Retail

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