Key Account Manager

Kaizen Gaming; São Paulo; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An innovative GameTech company is seeking a Key Account Manager to oversee high-net-worth customers in Brazil. This exciting role focuses on building strong relationships and enhancing customer loyalty while promoting responsible gambling. You'll engage with clients through personalized experiences and strategic events, ensuring they receive world-class service. With a commitment to diversity and inclusion, this company offers a dynamic work environment where your contributions will be valued. If you're passionate about the online gaming industry and have a knack for relationship management, this position is perfect for you.

Serviços

Private health insurance for you & your family

Qualificações

• Experience in managing high-net-worth customer portfolios.
• Strong relationship-building skills and commitment to service.

Responsabilidades

• Manage customer portfolio to foster loyalty and retention.
• Deliver top-tier customer service and act as primary contact.

Conhecimentos

Customer Relationship Management

Analytical Skills

Communication Skills

Commercial Acumen

Organizational Skills

Formação académica

Bachelor's Degree in Marketing

Master's Degree in Business Administration

Ferramentas

MS Office

Descrição da oferta de emprego

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Brazilian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

As a Key Account Manager, you will:

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements;
• Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
• Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
• Monitor market-level performance and comprehend emerging trends;
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
• Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
• Work experience in a customer-facing environment. Key customer management will be considered a plus;
• Native Portuguese Speaker and excellent command of English;
• Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
• Commercial acumen, analytical and organizational skills, attention to detail;
• Excellent MS office skills;
• Outstanding written and verbal communication skills;
• Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
• A sense of responsibility, reliability, and a proven ability to work well within a team;
• Professional appearance, and a willingness to travel and work outside of regular office hours.

#LI-PROMOTE

#LI-Hybrid

Location

Team

Hybrid way of working

Private health insurance for you & your family

Recruitment Privacy Notice

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here .