Key Account Leader - Customer Service

Siemens Healthineers AG; Bom Jardim de Minas; On-site; BRL 180,000 - 300,000; Full time

Job summary

Siemens Healthineers AG in Brazil seeks a senior engineer to lead key account service tasks for complex medical equipment. You will install, commission, maintain and evaluate customer systems, and plan activities to ensure smooth project delivery.

This role requires remote and onsite support across healthcare facilities. Applicants should have 8+ years in installation of capital medical equipment, strong IT skills for DICOM/PACS/HIS/RIS, and ideally AERB certification.

Qualifications

• 8+ years of field experience in installation and commissioning of capital medical equipment.
• Knowledge of Radiation Oncology systems.
• Strong IT skills with DICOM, PACS, HIS, RIS.
• AERB certification is a plus.

Responsibilities

• Completes installation, commissioning, maintenance and evaluation of customer equipment.
• Sets task priorities and schedules actions accordingly.
• Supports customers remotely and onsite; provides 2nd/3rd level support.
• Contributes to or improves internal tools, processes and data repositories.
• Participates in estimation, planning and review of technical tasks for projects.
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitor delivery.
• May be involved in design and development for service offerings.

Skills

Radiation Oncology

DICOM

PACS

HIS

RIS

IT Skills

AERB certified

Education

Engineering degree

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Job Description – Key Account Leader – Customer Service

• Completes broad scope of technical tasks including installation / commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
• Determines priorities of tasks and actions and schedules measures accordingly.
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitors delivery.
• May be involved in technical design and developments for service offerings.

Experience –

• An Engineer with 8+ years of field experience in installation and commissioning of capital medical equipment.
• Work experience in relevant industry will be an added advantage.
• Knowledge for Radiation Oncology systems
• Strong IT skills with reference to DICOM, PACS, HIS, RIS and other healthcare platforms
• AERB certified will be value added profile for this role.

Qualification –

Any Engineering Graduate

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy

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