Junior Support Engineer

Jobgether; Brasil; Presencial; BRL 36.000 - 60.000; Jornada completa

Descripción de la vacante

Jobgether is seeking a Junior Support Engineer based in Brazil to help maintain the reliability and performance of a global digital testing platform. You will support cloud-based and on-premises infrastructure, troubleshoot hardware, software, and network issues, and respond to incidents affecting critical services.

You will own support tickets from monitoring to resolution and work with technical teams and data center personnel across international locations, learning from experienced engineers

Responsabilidades

• Maintain the reliability and performance of a global digital testing platform.
• Support cloud-based and on-premises infrastructure.
• Troubleshoot hardware, software, and network issues.
• Respond to incidents affecting critical services.
• Take ownership of support tickets from monitoring to resolution.
• Collaborate with technical teams and data center personnel across international locations.
• Improve operational processes, documentation, and service reliability.

Descripción del empleo

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Support Engineer based in Brazil.

We are seeking a motivated Junior Support Engineer to help maintain the reliability and performance of a global digital testing platform. In this role, you will support cloud-based and on-premises infrastructure, troubleshoot hardware, software, and network issues, and respond to incidents affecting critical services. You will work closely with technical teams and data center personnel across international locations to diagnose problems and restore service quickly. From monitoring alerts to customer-reported incidents, you will take ownership of support tickets and follow them through to resolution. This opportunity is ideal for an early-career IT professional eager to develop practical troubleshooting skills in a collaborative, fast-paced technical environment. You will also contribute to improving operational processes, documentation, and service reliability while learning from experienced engineering teams.