Junior Network Implementation Analyst

Jobtailor; São Paulo; Presencial; BRL 30 000 - 42 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil is seeking an IT support specialist to help maintain data center operations and IT systems. You will monitor networks, assist with telecom data services, and respond to service tickets while delivering strong customer support.

Ideal candidates have a networking foundation and ITIL knowledge, with CCNA preferred. The role requires clear communication, time management, and teamwork to ensure service levels in a fast-paced environment.

Qualificações

• Bachelor's degree completed or in progress in Technology or a related field.
• Strong foundation in networking.
• CCNA (Cisco Certified Network Associate) preferred.
• ITIL Foundation: knowledge of best practices in technical support and service management.
• Good communication and customer service skills.
• Ability to work under pressure.
• Strong organization and time management skills.
• Logical reasoning and problem‑solving skills.
• Team player with a proactive attitude.

Responsabilidades

• Support data center operations and IT systems, network services, and business‑critical processes and procedures to enable delivery of products and services to customers.
• Provide technical and operational support.
• Monitor systems using monitoring tools.
• Telecom‑related services (Data).
• Handle service tickets and provide remote user support.
• Support and maintain Cisco switches and routers.

Conhecimentos

Networking fundamentals

CCNA

ITIL Foundation

Communication skills

Time management

Problem solving

Teamwork

Formação académica

Bachelor's degree in Technology or related field

Ferramentas

Monitoring tools

Cisco switches

Cisco routers

Descrição da oferta de emprego

Responsibilities

• Support data center operations and IT systems, network services, and business‑critical processes and procedures to enable delivery of products and services to customers
• Provide technical and operational support
• Monitor systems using monitoring tools
• Telecom‑related services (Data)
• Handle service tickets and provide remote user support
• Support and maintain Cisco switches and routers

Requirements

• Bachelor's degree completed or in progress in Technology or a related field
• Strong foundation in networking
• CCNA (Cisco Certified Network Associate) preferred
• ITIL Foundation: knowledge of best practices in technical support and service management
• Good communication and customer service skills
• Ability to work under pressure
• Strong organization and time management skills
• Logical reasoning and problem‑solving skills
• Team player with a proactive attitude