KYC/B Onboarding Analyst

Crew; São Paulo; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

Jeeves is seeking a detail‑oriented KYC/B Onboarding Analyst to join the growing onboarding team in São Paulo. You will split time between reviewing customer cases and automating flows with Claude and internal tooling.

The role covers NAM, EMEA, and LATAM regions, requiring diligent due diligence and strong documentation standards. You will work in a hybrid setup (2–3 days/week in the office at JK Iguatemi) and collaborate with Compliance, Legal, and Account Management to move clients

Qualificações

• Fluency in Spanish or Portuguese, with English required.
• 1–2 years in KYC/KYB, compliance, onboarding, or related field (or strong academic background).
• Fintech/banking experience desirable.
• Familiarity with AML/CFT concepts, corporate structures, or sanctions screening is a plus.
• Comfort navigating multiple platforms and learning new tools quickly; interest in AI tools.

Responsabilidades

• Review and process KYC/KYB applications across NAM, EMEA, and LATAM, ensuring compliance requirements are met.
• Manage and prioritize your ticket queue in HubSpot and escalate blockers as needed.
• Automate onboarding flows using Claude and internal tools to reduce manual work.
• Identify bottlenecks, propose improvements, and redesign workflows while maintaining controls and audit trails.
• Collaborate with Compliance, Legal, and Account Management to resolve complex cases.

Conhecimentos

Spanish

Portuguese

English

Attention to detail

Self-motivation

Adaptability

Formação académica

Bachelor's degree in finance/law/business

Ferramentas

HubSpot

Claude AI

Descrição da oferta de emprego

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

About the Role

We're looking for a detail-oriented KYC/B Onboarding Analyst to join our growing onboarding team. This is not a pure document-review role: you'll split your time between reviewing customer cases and automating the flows themselves, working hands-on with Claude and our internal tooling to redesign how the work gets done.

You'll be on the front lines of customer due diligence, reviewing incoming applications, working through compliance requirements, and helping move clients through the pipeline efficiently across three regions. Priorities shift as the business does (new products, new markets, new regulatory asks), so you'll need to connect the dots across multiple workstreams and adapt fast, without ever compromising the integrity of the process. This role is built for someone who thrives independently, spots inefficiency and fixes it, and takes pride in getting things right.

Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid

What You'll Do

• Review and process KYC/KYB applications across NAM, EMEA, and LATAM, ensuring documentation meets regional compliance and regulatory requirements

• Manage and prioritize your ticket queue in HubSpot, keeping pipeline stages up to date and escalating blockers as needed

• Automate the flows themselves: use Claude and our internal tools to build, test, and maintain automations for repetitive review, data-gathering, and reporting steps, with the goal of eliminating manual work rather than just completing it

• Bring a process efficiency mindset: identify bottlenecks, propose improvements, and redesign workflows while safeguarding the controls and audit integrity that compliance work demands

• Connect the dots across parallel org priorities (product launches, compliance requests, pipeline pushes) and reprioritize your queue as the picture changes

• Conduct risk assessments on individuals and businesses, identifying red flags and applying appropriate due diligence levels

• Gather and verify supporting documents (corporate docs, IDs, UBO structures, licenses, etc.) from clients and internal stakeholders

• Work across multiple internal platforms and tools to track, verify, and complete onboarding cases

• Develop deep familiarity with regional compliance requirements and stay current as regulations evolve

• Collaborate with Compliance, Legal, and Account Management teams to resolve complex or escalated cases

• Maintain accurate records and audit trails in line with internal policies

What We're Looking For

• Fluency in Spanish or Portuguese, given LATAM and EU coverage. English is a requirement.

• 1 to 2 years of experience in KYC/KYB, compliance, onboarding, or a related field (or a strong academic background in finance, law, or business)

• Fintech/Bank/financial institution experience desirable

• Familiarity with AML/CFT concepts, corporate structures, or sanctions screening is a plus

• Comfort navigating multiple tech platforms simultaneously and learning new tools quickly; genuine excitement to work with AI tools like Claude every day

• Strong attention to detail; you catch things others miss and take documentation seriously

• Self‑motivated and able to manage your own workload without close supervision

• Highly adaptable; you handle shifting priorities and ambiguity well, and can switch context across regions, products, and workstreams without losing rigor

• Comfort with repetitive, documentation‑heavy work, paired with the instinct to systematize and automate it rather than just power through it

• Clear written communication skills for client‑facing and internal correspondence

Why Join Us

You’ll build real compliance expertise fast, across multiple jurisdictions and client types, and you’ll learn to build AI-powered automations that reshape how an onboarding team operates. If you’re organized, adaptable, and want to grow into a senior compliance, risk, or operations role, this is a strong foundation.