Junior Client Manager - L&H

Swiss Re; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Swiss Re in São Paulo seeks a proactive Client Manager for Life & Health in Latin America. You will manage a high-quality portfolio and serve clients’ annual renewal business as a one-stop shop across the Southern Cone (Argentina, Brazil, Paraguay and Uruguay).

You will engage brokers and clients on strategic and technical topics, build long-term relationships, identify opportunities, and deliver full value through collaboration with cross-functional teams.

Qualifications

• Bachelor's degree or equivalent in business administration or related fields.
• 2-5 years in the insurance industry, with at least 2 years in life & health.
• Strong client focus and excellent communication with C-suite.
• Analytical skills, underwriting judgement, risk evaluation.
• Excellent negotiation, advisory, and sales capabilities.

Responsibilities

• Develop and manage client relations across levels from experts to C-suite.
• Identify opportunities with existing and new clients for bespoke reinsurance deals.
• Support end-to-end analysis for proportional and non-proportional treaty business.
• Negotiate renewal and new business; apply consultative sales techniques.
• Build and maintain internal and external networks with clients and brokers.

Skills

Client management

Negotiation

Sales skills

Communication

Analytical thinking

Project management

Networking

Adaptability

Languages: EN/ES/PT

Education

Bachelor's degree or equivalent in business administration or related fields

Job description

Are you passionate about driving business excellence through operational efficiency? Join our dynamic Latin America Life and Health team where you'll play a pivotal role in connecting multiple business functions and ensuring seamless end-to-end processes. This exciting opportunity offers you the chance to make a direct impact on productivity, process efficiency, and profitability in a global, collaborative environment.

About the Role

We are looking for a pro-active, highly motivated and result-oriented Client Manager. You will be responsible for high-quality portfolio, and client management – as a \"one stop shop\" to serve our clients' annual renewal business in L&H Lines of Business in Southern Cone (which means Argentina, Brazil, Paraguay and Uruguay).

You will engage in frequent dialogue with brokers and clients on strategic, financial and technical topics, building long-term relationships. With an entrepreneurial mindset, you will identify and originate new opportunities to support your clients, differentiating Swiss Re and delivering the full value of the organization.

Key Responsibilities:

• Develop and champion client relations across the full range of experience from expert to senior management levels (incl. C-suite interaction)
• Identify opportunities with existing and new clients to grow the business and develop bespoke reinsurance deals in conjunction with relevant specialists.
• Support end-to-end analysis for proportional and non-proportional treaty business, including pricing, contracts review and basic structuring.
• Evaluate and assess risks in accordance with company guidelines and standards, make technical driven decisions within respective business authority level.
• Negotiate annual renewal and new business, apply consultative sales techniques to identify clients' needs and deploy services as applicable.
• Build, maintain and further develop a strong internal and external network, including relationships with clients, brokers, and industry associations.
• Gather and internally share market intelligence (trends in buying behaviors and competitors' undertakings); attend conferences and market events.
• Anticipate and analyze future industry, economic and legal trends, transfer know-how, coach and train colleagues in areas of own expertise.
• Help maintain a sustainable portfolio and enforce a portfolio steering culture by contributing to efficiently writing profitable business.

About the Team

The L&H Client Management team is responsible for Swiss Re's Life & Health business relationships in Latin America. We are an experienced and cohesive community focused on delivering best-in-class service for our clients' delight and our personal growth. You will experience an inclusive and results oriented office environment where collaboration and fun help create strong bonds. You will closely work with a well-experienced cross-functional team of fellow Client Underwriters, Treaty Underwriters, Solutions Specialists, Business Development, Contracts & Wordings and Claims professionals. Part of the team's role is to ensure that all team members are fully aligned and committed to the defined strategy.

About You

• Bachelor's degree or equivalent in business administration, medicine, pharmacy, biomedicine, international relations, economy, law or actuarial science,
• 2-5 years of experience in the insurance industry, of which at least 2 are in an life and health portfolio;
• Client focused (understand needs and act on them), strong communication skills (comfortable to engage with clients' and brokers' C-suite)
• Understanding of quantitative/analytical skills, underwriting judgement, and experience with risk selection/evaluation as well as a flair for wording and costing issues
• Advanced consultancy skills (listen, ask right questions and \"connect the dots\"), coupled with financial acumen and relevant corporate finance knowledge.
• Strong negotiation and sales skills, ability to successfully handle conflicts, at ease with leaving the comfort zone and to navigate ambiguity.
• Understanding of the end-to-end (re)insurance value chain and relevant market knowledge (e.g. trends, competitors, capital markets context)
• Entrepreneurial mindset (sense of urgency, cost consciousness and personal risk taking), committed to sustainable performance and continuous improvement.
• Excellent organizational/project management skills, ability to manage peak period workloads (seasonality)
• Ability to work independently as well as to collaborate in a team environment.
• Comfortable to work in a fast-paced environment and to adapt to change.
• Creative thinking capability and a problem-solving mindset
• Network within Argentina, Brazil, Paraguay and Uruguay) (re)insurance industry is a plus.
• Languages: Fluency in English, Spanish and Portuguese.
• Availability for travel within and outside Brazil (for one week or more, if required).

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture, encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

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