Junior Account Manager

Solera; João Pessoa; Presencial; BRL 104.000 - 156.000; Jornada completa

Descripción de la vacante

Solera seeks a Junior Account Manager, Onboarding for Mexico City to ensure new customers realize value quickly through a structured onboarding journey, focusing on early retention, product adoption, and growth discovery during the post-sale period.

In a high-volume environment, you will manage onboarding milestones, facilitate training, track progress in CRM, and identify three Qualified Referrals monthly while supporting cross-sell/upsell aligned to customer needs.

Formación

• Experience in a customer-facing role in a high-volume environment.
• Strong communication skills to explain value and build trust.
• Fluency in English and Spanish is preferred for the Mexico City onboarding environment.

Responsabilidades

• Manage onboarding for a portfolio of newly sold customers, ensuring timely engagement and progression through onboarding stages.
• Drive early retention outcomes with proactive follow-up, guidance, and issue resolution.
• Deliver and coordinate customer training experiences as part of the onboarding operating model.

Conocimientos

Customer-facing experience

Strong communication

English and Spanish fluency

Sales and cross-sell instincts

Problem-solving & conflict resolution

Multi-tasking & adaptability

CRM usage (Salesforce)

MS Office proficiency

Herramientas

Salesforce CRM

Microsoft Office

Descripción del empleo

Junior Account Manager, Onboarding (IDX/Identifix)
Mexico City, Mitikah – On site

Who We Are

Solera is a global leader in data and software services that strive to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We develop solutions that protect life’s most important assets: vehicles, homes, and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. We are more than 5,000 team members united by a culture of innovation, curiosity, and accountability—focused on delivering advanced insights, automation, and technology to help our customers make smarter, faster decisions.

The Role

The Junior Account Manager, Onboarding at Solera plays a critical role in ensuring new customers realise value quickly and consistently through a structured onboarding journey. This role focuses on early retention, product adoption, and growth discovery during the initial post-sale period, working with customers through onboarding milestones (including a structured 30/60/90-day journey) and ensuring strong readiness for long-term success.

In this dynamic, high-volume environment, the Junior Account Manager balances customer enablement with commercial outcomes—supporting onboarding execution while identifying timely opportunities to complete a minimum of three (3) Qualified Referrals during each applicable month.upsell/cross-sell aligned to customer needs.

What You’ll Do

Manage a portfolio of newly sold customers through onboarding, ensuring timely engagement and clear progression through onboarding stages

Drive early retention outcomes, supporting customers during the first post-sale period with proactive follow-up, guidance, and issue resolution

Deliver and/or coordinate customer training experiences; contribute to a consistent cadence of trainings as part of the onboarding operating model

Use defined onboarding completion criteria and case status tracking to create transparency, accountability, and clean handoff readiness.

Embed growth discovery questions into onboarding conversations to understand customer needs and identify expansion opportunities early.

Support revenue growth initiatives tied to onboarding (e.g., cross-sell/upsell motions and targeted customer segments) to consistently contribute to monthly ACV results.

Maintain accurate activity, customer status, and outcomes in CRM tools and follow documented workflows to ensure a scalable, repeatable onboarding experience.

Partner closely with internal stakeholders to resolve onboarding barriers and improve customer experience through process improvement and automation-friendly practices.

Key Performance Measures (Success in the Role)

The onboarding plan for this team measures performance through a mix of commissionable and operational KPIs, including:

Retention: Target performance of 94% during the first 100 days post-sale (commissionable KPI).

Participant must complete a minimum of three (3) Qualified Referrals during each applicable month. won opportunities (Closed Won) within the same month for solutions that fall outside the referring party’s internal portfolio

Operational activity expectations such as training volume, call activity, talk time, and improved case resolution speed (secondary KPIs

What You’ll Bring

• Experience in a customer-facing role (account management, customer success, onboarding, inside sales, or support), with comfort operating in a high-volume environment. (Suggested based on role fit.)
• Strong communication skills with the ability to explain value clearly, tailor messaging to different stakeholders, and build customer trust.
• Demonstrated resilience, optimism, and consistency in delivering against goals and maintaining productive routines/metrics.
• Sales and commercial instincts, including the ability to identify and execute on cross-sell/upsell opportunities appropriately.
• Strong problem-solving and conflict-resolution skills, with the ability to navigate objections and unblock customer issues.
• Adaptability and effective multi-tasking—able to manage competing priorities while maintaining quality and timeliness.
• Proficiency with Microsoft Office and CRM tools (e.g., Salesforce) and disciplined documentation habits. (CRM usage is implied by onboarding tracking expectations.)
• Fluency in English and Spanish is strongly preferred for the Mexico City onboarding environment.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.