Supervisor, Installation Services

Solera; João Pessoa; Presencial; BRL 326.000 - 489.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Competitive salary

Descripción de la vacante

Solera Installation Services is seeking a Supervisor of Installation Services to lead a team of Installation Coordinators and manage installation projects for automotive and fleet solutions in Mexico City. You will drive efficient processes, ensure timely deliveries, and maintain high customer satisfaction.

You will collaborate with Sales, Account Management, and leadership to optimize installations, uphold SLAs, and advocate for continuous improvement while supporting a customer-centric service

Formación

• Bachelor's degree or minimum 1 years experience in similar role, preferably in the Fleet Management or Automotive Industry.
• Excellent written and verbal communication skills
• Ability to set expectations and communicate goals and objectives with customers and team members
• Ability to work independently and collaboratively
• Working knowledge of hardware installation, fleet management systems, telematics, and/or automotive related technologies and/or experience is preferred.
• Experience with web and mobile device technologies
• Ability to multi-task, work successfully under pressure and effectively manage time and workload
• Ability to understand and escape issues efficiently and appropriately
• Ability to identify new opportunities for process improvement
• Possess outstanding decision making and analytical skills
• Serve as a knowledge resource and escalation point for customers, team members, and peers

Responsabilidades

• Work with Installation Coordinators, Sales, Account Management, and other Solera leadership to ensure clients have a timely and quality installation of automotive and/or fleet products.
• Oversee a team of Installation Coordinators to develop, improve, and maintain installation processes and ensure SLAs are met while driving customer satisfaction

Conocimientos

Communication skills

Goal setting

Independent work

Web & mobile tech

Decision making

Escalation support

Educación

Bachelor's degree

Herramientas

Hardware installation

Fleet management systems

Telematics

Automotive technologies

Web technologies

Mobile technologies

Descripción del empleo

Position: Supervisor, Installation Services

Location: Mexico City

Department: Professional Services - Installation Services

About Solera

Solera is a global leader in data and software services that strives to transform and optimize every touchpoint of the vehicle lifecycle journey. We leverage our extensive data and AI capabilities to deliver superior solutions that empower our clients in the automotive and insurance industries. Our Fleet Vertical team focuses on delivering cutting-edge solutions to enhance fleet management, safety, and efficiency.

Job Overview

Solera Installation Services is currently seeking a Supervisor of Installation Services to oversee a team of Installation Coordinators. This individual will manage the team(s) and installation processes for Solera's automotive and/or fleet verticals and will play a crucial role in ensuring smooth and efficient installations of our solutions for our clients. This individual will be driven, customer-centric, and adept at thriving in a dynamic, fast-paced environment. The role demands excellent organizational, communication, and problem-solving skills to meet the evolving needs of our clients and internal teams. You will work closely with your team(s), peers, and Solera customers to ensure customer satisfaction through the initial and ongoing installation services provided to our customers.

Key Responsibilities

Work with Installation Coordinators, Sales, Account Management, and other Solera leadership to ensure clients have a timely and quality installation of automotive and/or fleet products. Oversee a team of Installation Coordinators to develop, improve, and maintain installation processes and ensure SLAs are met while driving customer satisfaction.

Qualifications

• Bachelor's degree or minimum 1 years experience in similar role, preferably in the Fleet Management or Automotive Industry.
• Excellent written and verbal communication skills
• Ability to set expectations and communicate goals and objectives with customers and team members
• Ability to work independently and collaboratively
• Working knowledge of hardware installation, fleet management systems, telematics, and/or automotive related technologies and/or experience is preferred.
• Experience with web and mobile device technologies
• Ability to multi-task, work successfully under pressure and effectively manage time and workload
• Ability to understand and escape issues efficiently and appropriately
• Ability to identify new opportunities for process improvement
• Possess outstanding decision making and analytical skills
• Serve as a knowledge resource and escalation point for customers, team members, and peers

What We Offer

Growth Opportunities: Opportunities for professional development and career advancement within a global leader in the industry.

Innovative Environment: Work with cutting-edge technology and innovative solutions that make a real impact on our clients.

Comprehensive Benefits: Competitive salary, health benefits, and other employee perks.

Equal Opportunity

Solera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us

By joining Solera as an Installation Supervisor, you will be part of a dynamic team dedicated to revolutionizing fleet management through innovative solutions and exceptional customer service. If you are passionate about making a difference and thrive in a challenging environment, we encourage you to apply.