JOVEM APRENDIZ

PLUXEE BENEFICIOS BRASIL S.A.; São Paulo; On-site; BRL 17,000 - 23,000; Part time

Job summary

Pluxee Beneficios Brasil S.A. in São Paulo seeks a Customer Care Analyst apprentice to support client interactions and learn our benefit platform.

You will handle inquiries, maintain backlogs, and contribute to a customer-centric service culture in a multicultural team.

Qualifications

• First experience in Customer Care or receptionist/PA role is welcome.
• Basic understanding of customer service tools and processes.
• Willingness to learn Pluxee products and services.

Responsibilities

• Handles incoming interactions respecting guidelines
• Generates clients feedback when needed
• Manages own backlog of actions/e-mails

Skills

Customer care tools

Digital literacy

Customer focus

Problem solving

Education

School education

Tools

CRM software

Ticketing systems

Job description

Minor Apprentice Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Minor Apprentice Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Customer Care Analyst Your next challenge

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What you'll be doing

• Handles incoming interactions respecting guidelines
• Generates clients feedback when needed
• Manages own backlog of actions/e-mails

Work Experience Requirements

• First experience in Customer Care or possibly as receptionist or personal assistant

Education Requirements

• School education

Technical Skills

• Familiar with Customer Care tools
• Familiar with digital

Behavioural Skill

• Customer focus: Building strong customer relationships and delivering customer-centric solutions
• Resourfulness: Securing and deploying resources effectively and efficiently
• Cultivates innovation: Creating new and better ways for the organisation to be successful

Languages

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Competencies

• Adaptability (Competent)
• Attention to Detail (Competent)
• Communication (Competent)
• Customer-Centric Mindset (Competent)
• Customer Experience Management (Competent)
• Multitasking and Time Management (Competent)
• Pluxee Product and Market Knowledge (Competent)
• Problem-Solving (Competent)

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• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*

Your team

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Your location

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Happy at work

• 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.
• 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.