JOVEM APRENDIZ

Pluxee; São Paulo; On-site; BRL 25,000 - 35,000; Full time

Benefits offered by this job

Multicultural team environment

Wellbeing initiatives

Work-life balance

Job summary

A global employee benefits company in São Paulo is seeking a Customer Care Analyst to handle incoming client interactions and ensure customer satisfaction. The ideal candidate should have a school education and first experience in customer care. Responsibilities include managing client feedback and maintaining a backlog of actions. This role offers a multicultural team environment, emphasizing respect, wellbeing, and work-life balance while contributing positively to local communities.

Qualifications

• First experience in Customer Care or receptionist personal assistant.
• Familiar with Customer Care tools.
• Must have a customer-centric mindset.

Responsibilities

• Handles incoming interactions respecting guidelines.
• Generates client feedback when needed.
• Manages own backlog of actions/emails.

Skills

Customer focus

Resourcefulness

Attention to detail

Communication

Education

School education

Tools

Customer Care tools

Job description

Aprendiz menorJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Customer Care Analyst Your next challengeAdd business contextWhat you'll be doing:Handles incoming interactions respecting guidelinesGenerates clients feedback when neededManages own backlog of actions/e-mailsWork Experience Requirements:First experience in Customer Care or possibly as receptionist or personal assistantEducation Requirements:School educationTechnical Skills:Familiar with Customer Care toolsFamiliar with digitalBehavioural Skill:Customer focus: Building strong customer relationships and delivering customer-centric solutionsResourfulness: Securing and deploying resources effectively and efficientlyCultivates innovation: Creating new and better ways for the organisation to be successfulLanguages:Add language requirementsCompetencies:Adaptability (Competent)Attention to Detail (Competent)Communication (Competent)Customer-Centric Mindset (Competent)Customer Experience Management (Competent)Multitasking and Time Management (Competent)Pluxee Product and Market Knowledge (Competent)Problem-Solving (Competent) To get this challengeAdd list of interviewers.• Video call or face to face with \*Add the Name of the interviewer\*• Video call or face to face with \*Add the Name of the interviewer\*• Video call or face to face with \*Add the Name of the interviewer\* Your teamAdd Manager's Name. Your locationIndicate preferred location(s) Happy at work1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.