Jira Admin

Jobgether SRL; Brasil; On-site; BRL 90,000 - 140,000; Full time

Benefits offered by this job

Remote work

Job summary

Lever, Inc. seeks an experienced Jira Administrator to optimize and manage Jira Cloud or Data Center in a dynamic environment. You will handle workflows, automation, custom fields, permissions, and JQL, while integrating Jira with external systems via REST APIs and webhooks.

The role emphasizes documenting configurations and processes to ensure continuity and knowledge transfer, with remote work opportunities and a contract position.

Qualifications

• 3–5 years of hands-on Jira administration experience.
• Strong practical knowledge of Jira workflows, automation, custom fields, and permission schemes.
• Experience integrating Jira with external systems via REST APIs, webhooks, or middleware.
• Experience configuring Jira email handlers and mail-to-ticket ingestion.
• Ability to work in evolving/undocumented environments and document configurations clearly.
• Strong documentation and knowledge-transfer skills.

Responsibilities

• Administer and maintain Jira Cloud or Data Center environments.
• Configure and manage Jira workflows, automation, custom fields, and permissions.
• Develop and maintain integrations between Jira and external systems via APIs and middleware.
• Configure and manage email handlers and mail-to-ticket ingestion.
• Work within an evolving Jira environment and assess/configure improvements.
• Troubleshoot configuration and integration issues and implement practical solutions.
• Create clear technical documentation for configurations, processes, and integrations.
• Prepare documentation to support future administration and offboarding.

Skills

Jira workflows

Automation rules

JQL queries

REST APIs

Webhooks

Email handlers

Documentation

Troubleshooting

Independent work

Tools

Jira Cloud

Jira Data Center

REST APIs

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Jira Admin based in Brazil.

This role is responsible for administering and optimizing Jira in a dynamic, evolving technical environment. You will manage core Jira configurations, including workflows, automation, custom fields, permissions, and queries. The position also involves integrating Jira with external systems through APIs, webhooks, and middleware solutions. You will help maintain reliable ticket and email-based workflows while identifying opportunities to improve system efficiency. Because the environment is still being documented and developed, strong problem-solving and organizational skills will be essential. The role also places a strong emphasis on creating clear technical documentation that supports continuity and future administration.

Accountabilities:

• Administer and maintain Jira Cloud or Data Center environments, ensuring reliable configuration and day-to-day operation.
• Configure and manage Jira workflows, automation rules, custom fields, permission schemes, and JQL queries.
• Develop and maintain integrations between Jira and external systems using webhooks, REST APIs, and middleware-based solutions.
• Configure and manage email-handler and mail-to-ticket ingestion processes.
• Work effectively within an undocumented or evolving Jira environment, assessing existing configurations and identifying areas for improvement.
• Troubleshoot configuration and integration issues and implement practical solutions to maintain efficient workflows.
• Create clear, accurate technical documentation covering configurations, processes, integrations, and administrative procedures.
• Prepare comprehensive documentation to support future administration, knowledge transfer, and offboarding activities.
• Collaborate with relevant stakeholders to understand system requirements and ensure Jira continues to support operational needs.

Requirements:

• 3–5 years of hands-on experience administering Jira Cloud or Jira Data Center.
• Strong practical knowledge of Jira workflows, automation rules, custom fields, permission schemes, and JQL.
• Experience integrating Jira with external systems using webhooks, REST APIs, or middleware-based integration tools.
• Experience configuring Jira email handlers and mail-to-ticket ingestion.
• Ability to assess and work confidently within environments that may be undocumented, incomplete, or actively evolving.
• Strong technical documentation and knowledge-transfer skills, with the ability to clearly document configurations and processes.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to work independently, organize priorities, and take ownership of Jira administration tasks.
• Previous experience integrating Jira with vendor support or ticketing platforms such as Salesforce or ServiceNow is a plus.
• Strong communication and collaboration skills when working with technical and non-technical stakeholders.

Benefits:

• Remote work opportunity.
• Contract position with an opportunity to contribute to an evolving technical environment.
• Hands-on ownership of Jira administration and configuration.
• Exposure to API, webhook, middleware, and enterprise system integrations.
• Opportunity to improve system processes, documentation, and operational efficiency.
• Experience working across Jira Cloud or Data Center administration and external ticketing platforms.