IT Support Technician (f/m/d)

Jobgether SRL; Brasil; Híbrido; BRL 30 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Four-day Flexi-Week

Hybrid working flexibility

Meal vouchers

Public transportation voucher

Learning and development

Technical training opportunities

Peer-to-peer recognition

Global, inclusive tech environment

International IT operations exposure

Career development through learning

Resumo da oferta

Jobgether SRL is seeking an IT Support Technician (f/m/d) based in Brazil to join a global IT support function from the São Paulo office. You will resolve issues, support Windows and macOS devices, and assist with onboarding, asset management, and enabling Microsoft 365 services for an international workforce.

The role combines desk-side and remote assistance, with opportunities for learning and professional development within a global environment.

Qualificações

• Experience in IT Support, Service Desk or Desktop Support.
• Experience in multi-site or international environments is a plus.
• Strong troubleshooting across Windows and macOS.
• Experience with laptops, mobile devices, printers, and peripherals.
• Experience supporting Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Familiarity with ITSM tools; Jira preferred.
• Good communication and customer-focused approach.
• Ability to manage multiple requests within defined SLAs.

Responsabilidades

• Provide first-line IT support and resolve common second-line issues.
• Troubleshoot Windows/macOS laptops, mobile devices, printers, and meeting room tech.
• Install, configure and prep IT equipment for staff.
• Support onboarding and offboarding with equipment management.
• Maintain IT asset records and inventory tracking.
• Support Microsoft 365 services and collaboration tools.
• Assist with user accounts and access permissions.
• Log and track service requests using ITSM tools.
• Deliver professional, user-focused support for on-site and remote staff.
• Participate in ongoing training and certifications.

Conhecimentos

Windows/macOS

ITSM tools

Microsoft 365

Communication skills

Team collaboration

Ferramentas

Jira

Microsoft 365 Admin

Identity & access mgmt tools

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Support Technician (f/m/d) based in Brazil.

This role is an opportunity to join a global IT support function and provide hands-on technology assistance from the São Paulo office.

You will help employees resolve technical issues while delivering a reliable, secure, and positive end-user experience.

The position combines first-line support with selected second-line troubleshooting across hardware, operating systems, applications, and workplace technology.

You will support both on-site and remote employees across multiple countries while working within defined service levels.

The role also covers device lifecycle activities, onboarding and offboarding, IT asset management, and meeting room technology.

You will collaborate with specialist teams when escalation is required and contribute to continuous improvements in IT service delivery.

This is a primarily office-based role with opportunities for learning, technical certifications, and professional development within a global environment.

Accountabilities

• Provide first-line IT support and resolve common second-line issues, escalating complex incidents to specialist teams when necessary and within defined SLAs.
• Troubleshoot and support Windows and macOS laptops, mobile devices, printers, peripherals, and meeting room technology.
• Install, configure, maintain, and prepare IT equipment for employees and workplace environments.
• Support employee onboarding and offboarding by ensuring equipment is prepared, distributed, collected, and processed on time.
• Maintain accurate IT asset records and contribute to inventory tracking and updates.
• Support Microsoft 365 services and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account management, permissions, and access requests through identity and access management tools.
• Log, prioritize, track, and resolve service requests using IT Service Management tools.
• Deliver a professional and user-focused support experience for employees working on-site and remotely.
• Participate in relevant technical training and certification programs to strengthen support capabilities and keep pace with evolving technology.

Requirements

• Previous experience in an IT Support, Service Desk, Desktop Support, or similar technical support role.
• Experience working in a multi-site or international environment is an advantage.
• Strong troubleshooting skills across Windows and macOS operating systems.
• Practical experience supporting laptops, mobile devices, printers, peripherals, and other common workplace hardware.
• Experience supporting Microsoft 365 applications and collaboration platforms, particularly Outlook, Teams, SharePoint, and OneDrive.
• Familiarity with IT Service Management (ITSM) tools for logging, prioritizing, tracking, and resolving support requests; Jira experience is preferred.
• Knowledge of user account management, permissions, access requests, and identity and access management tools is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach to technical support.
• Ability to prioritize incidents, manage multiple requests, and work effectively within defined SLAs.
• Comfortable collaborating with global teams and escalating complex issues to specialist support functions.
• Willingness to continuously learn new technologies and complete relevant technical training or certifications.
• Ability to work primarily from the São Paulo office, with flexibility aligned with business requirements and local policies.
• Strong English communication skills, with the ability to use English confidently in daily interactions with international colleagues and stakeholders.
• CV should be submitted in English.

Benefits

• Four-day Flexi-Week arrangement, including one lighter or fully disconnected day per week at full pay, without reducing annual holiday entitlement.
• Hybrid working flexibility designed to support collaboration, trust, and autonomy, subject to the role’s primarily office-based requirements.
• Monthly contribution toward work-related expenses and remote working costs.
• Furniture package to help create a comfortable home workspace.
• Meal vouchers for lunch.
• Public transportation voucher or card for commuting to the office.
• Access to health and wellbeing initiatives.
• Learning and development opportunities through a dedicated internal academy.
• Access to technical training and professional certification opportunities.
• Peer-to-peer recognition programs.
• Opportunity to work within a global, inclusive, and collaborative technology environment.
• Exposure to international IT operations and employees across multiple countries.
• Opportunities to develop technical expertise and advance your career through continuous learning.