IT Support Manager, Operations Technology Solutions (OTS)

Amazon; São Paulo; Presencial; BRL 100 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Mentorship and career growth opportunities

Resumo da oferta

Amazon in São Paulo is seeking an IT Operations Manager to lead a team of IT professionals in providing world-class technical support to its Operations team. You will oversee the day-to-day activities, ensuring effective troubleshooting and service at Amazon Fulfillment Centers.

The ideal candidate will possess a Bachelor's degree in a quantitative field, experience in project management, and advanced English proficiency. This role ensures a safe working environment and offers career growth opportunities.

Qualificações

• Bachelor's degree in relevant quantitative field.
• Proven experience in project management and leading technology teams.
• Advanced English proficiency for communication.

Responsabilidades

• Hire, train, and develop a team of IT professionals.
• Support safety programs and ensure a safe work environment.
• Interact with management for continuous improvement of IT solutions.
• Plan, organize, and supervise daily technical support activities.

Conhecimentos

Project management

Team leadership

Troubleshooting

Advanced English proficiency

Formação académica

Bachelor’s degree in engineering, technology, computer science, or equivalent field

Ferramentas

System management tools

Descrição da oferta de emprego

About Operations Technology

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners such as Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.

About the Role

THIS ROLE IS NOT VIRTUAL. You will lead a team of IT professionals with various skill sets to provide world‑class technical support to Amazon’s Operations team, who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies on top‑tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems to move e‑commerce items from suppliers into our fulfillment centers, from those shelves into packaging, and from there into cars, trucks, and airplanes for delivery to front doors worldwide.

Key Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support all safety programs to ensure a safe work environment for all associates.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational leadership and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Team Culture & Benefits

We are committed to an inclusive team culture, diversity, and work‑life balance. Flexibility in working hours is offered to help team members find a balance between personal and professional life. Mentorship and career growth opportunities are available to support each member’s development.

Basic Qualifications

• Bachelor’s degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or an equivalent quantitative field.
• Experience with project management.
• Experience leading technology teams as an information technology operations manager.
• Advanced English proficiency.

Preferred Qualifications

• Knowledge of hardware architectures.
• Experience with system management tools and client/server environments.
• Experience in troubleshooting.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.