Site Leader, AMZL

Amazon; João Pessoa; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Amazon Brazil is seeking an experienced Site Leader to drive performance across our operations network. You will mentor and develop a diverse team of salaried and hourly staff, ensuring safety, quality, and on-time delivery while using data-driven decisions to optimize processes.

In this role you will manage large projects with site and regional impact, balance workloads, and coordinate with Safety, Loss Prevention, and other support teams to meet business goals.

Qualificações

• Bachelor's degree or equivalent.
• Experience in managing teams and operations.
• Experience with performance metrics and KPIs.

Responsabilidades

• Support, mentor, and motivate your team.
• Lead large‑scope projects with site and regional impact.
• Create and implement productivity plans through forecast reviews and balancing workload.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Ops Integration, Loss Prevention, and PXT to meet business objectives.
• Work in an environment with variable temperatures and weather.
• Work a flexible schedule (weekends and/or overnight shifts).

Conhecimentos

Leadership

Team management

Operations management

Data-driven decisions

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Description

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Site Leader. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

Key job responsibilities

• Support, mentor, and motivate your team
• Lead large‑scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including (but not limited to) Safety, Ops Integration, Loss Prevention and PXT to develop plans to meet business objectives
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Work a flexible schedule (weekends and/or overnight shifts)

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience in managing teams
• Experience in operations management

Preferred Qualifications

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Our inclusive culture empowers Amazonians to deliver the best results for our customers.