Network Deployment Technician, Global Network Deployment

Amazon; Barueri; Presencial; BRL 111 600 - 200 880; Tempo integral

Resumo da oferta

Amazon in Brazil’s Barueri region is seeking a Network Deploy Technician to join our infrastructure operations team. You will support large-scale data centers, install and troubleshoot network gear, and collaborate with vendors to ensure reliable AWS services.

The role requires 2+ years of networking and Linux experience, can lift up to 40 pounds, and entails 60% travel with 100% onsite work. You will participate in after-hours support and incident response as needed.

Qualificações

• 2+ years of networking experience.

Responsabilidades

• Managing work and priorities through a ticketing system and workflows to complete customer requests and projects.

Conhecimentos

Networking experience

Linux experience

Hardware troubleshooting

Customer interaction

Cable management

Data center experience

Ticketing system

Networking certifications

Network troubleshooting tools

Command line skills

BGP/OSPF knowledge

Formação académica

Bachelor’s degree in IT/CS

Ferramentas

Telnet

Iperf

Traceroute

Packet capture

Dig

Descrição da oferta de emprego

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We are looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next‑generation networks and assist in the development of innovative ways to automate and scale our network.

The position’s responsibilities include scaling support of several data center locations and day‑to‑day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

You will leverage your experience supporting large scale, enterprise‑class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’s vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Physical requirements

• Regularly lift and or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after‑hours support as needed.
• Working in cramped and/or elevated and/or noisy environments.
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

You will be responsible for having a reliable personal vehicle and valid driver’s license to travel within the regional work area, as company transportation will not be provided.

Key job responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects.
• Collaborating with various stakeholders to remove project obstacles.
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords.
• Specifying power and cooling requirements and ensuring hardware racking/stacking completed for new equipment.
• Participating in the migration, basic configuration and rollout of new or upgraded hardware.

Traveling within and outside of the regional work area and internationally is required 60% of the time. This position also is 100% onsite.

A day in the life

1. Providing the first level networking devices to serve our customer racks. Track network rack intake and delivery; work with various onsite teams to request rack space, power, and cooling for network racks. Then partner with network engineers to ensure all configurations are ready. You will also be working on link and device troubleshooting within a certain service level agreement.
2. Involved in console builds (and room builds) that are exciting. You will be exposed to more teams whose goal is to provide more space and capacity for customer racks.
3. Work with ID‑Scaling peers to build higher‑level networking devices.

Qualifications

• 2+ years of computer networking experience.
• 2+ years of Linux operating systems experience.
• Experience with computer hardware troubleshooting and repair.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Can lift and rack equipment up to 40 pounds.
• Can work in cramped spaces or in elevated locations while adhering to health and safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Experience managing work and priorities through a ticketing system.
• Industry standard certification (CompTIA, CCENT, or Network+), or experience in a relevant field (e.g., Computer Science, Networking Engineering).
• Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools), or experience in managing and troubleshooting network and experience with automation and any version control tools.
• Knowledge of major command line protocols (Cisco IOS, JunOS, GNU/Linux) and common networking protocols (BGP, OSPF).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.