IT Support Engineer , IT Support Engineer, OTS

Amazon; Cajamar; Presencial; BRL 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

Healthcare coverage from day one

Casual work environment

Cutting-edge technology

Global collaboration

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. in São Paulo invites an IT Support Engineer to deploy innovative solutions across regional facilities and provide expert support for Windows server technologies, OS, and enterprise applications.

You will collaborate with global teams to maintain and improve our technology infrastructure, perform proactive problem solving, and deliver remote assistance while traveling regionally to support on-site needs, ensuring uptime and reliability.

Qualificações

• Experience managing Windows server technologies and AD/DFS/Print Services.
• Experience troubleshooting in multi-user high availability environments.
• Experience supporting Windows, Mac and Linux in a corporate setting.

Responsabilidades

• Drive network excellence through advanced engineering and systems administration.
• Maintain critical systems uptime and performance during operational hours.
• Collaborate with global teams to enhance IT infrastructure and document processes.

Conhecimentos

Windows server administration

Networking (TCP/IP DNS DHCP)

Troubleshooting multi-user HA

Cross-platform support (Windows/Mac//L

Formação académica

Bachelor's degree in IT or CS

Ferramentas

SCCM

AD/DFS/Print Services

Cisco/CCNA

AWS or similar certs

Descrição da oferta de emprego

Description

Revolutionize Global Operations with Amazon OTS

Revolutionize Global Operations with Amazon OTS
At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly.
Your Role as IT Support Engineer
Join us in shaping the future of e-commerce technology. As an IT Support Engineer, you'll:
Deploy innovative technical solutions across regional facilities
Provide expert support for hardware, operating systems, and enterprise applications
Think creatively to solve unique challenges beyond standard procedures
Collaborate with global teams to maintain and improve our technology infrastructure
Drive operational excellence through hands-on problem-solving

Key job responsibilities

Technical Operations

• Drive network excellence through advanced engineering, infrastructure management, and systems administration
• Maintain critical systems uptime and performance during operational hours
• Execute local technical projects from conception to completion

Problem-Solving & Process Improvement

• Conduct root cause analysis to resolve operational challenges
• Design and implement efficient IT solutions and processes
• Develop and maintain technical documentation and standard procedures

Customer Support & Collaboration

• Partner with leadership and teams to enhance IT infrastructure
• Provide expert technical support across multiple facilities
• Deliver remote assistance to distributed teams
• Travel within region to support on-site needs as required

This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.

We Offer More Than Just a Job

• Competitive salary and comprehensive benefits from day one
• Healthcare coverage that starts immediately
• Casual, practical work environment (yes, jeans and t-shirts are welcome!)
• Opportunity to work with cutting-edge technology
• Career growth in a dynamic, global environment
• Join our team of problem-solvers who take pride in powering the world's most customer-centric company.
• Help us write the next chapter in Amazon's technological evolution.

Basic Qualifications

• Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
• Experience troubleshooting in a multi-user high availability environment
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience supporting video conference and teleconference equipment
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Preferred Qualifications

• Experience in networking
• Bachelor's degree in IT, computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10517269