IT Analyst Pl.

Nord Anglia Education; São Paulo; Hybrid; BRL 54,000 - 72,000; Full time

Job summary

Nord Anglia Education is seeking an IT Support Technician in São Paulo to ensure smooth operation of staff and student devices, support AV setups, and manage IT assets.

The role requires experience across macOS, iOS, Chrome OS and Windows, fluency in English, and hands-on help desk proficiency. You will collaborate with the IT team to keep services running efficiently and assist with after-hours events.

Qualifications

• Degree qualified and/or relevant professional qualification and experience.
• Advanced or fluent English.
• At least 2 years of experience in a technical support role.
• Experience supporting macOS, iOS, Chrome OS and Windows.
• Experience using a help desk ticketing system.
• Experience with Google Workspace and Office 365.
• Experience with Intune.
• Experience repairing Windows, MacBooks, iPads and Chromebooks.
• Familiarity with wired/wireless networks.

Responsibilities

• Take responsibility for the smooth running of all staff and student facing desktops, laptops, tablets, AV equipment, operating systems and applications for all offices and classrooms.
• Monitor the school help desk in support of all school staff and students.
• Take ownership of tickets, ensuring appropriate priority is set and regular communication is in place.
• Organize, support and manage all student devices including Chromebooks, MacBooks and iPads.
• Maintain an accurate IT asset inventory.
• Assist with and support AV setups for in school events.
• Provide technical training to staff.
• Support WiFi, CCTV, IP Telephony, Cabling systems and Switches.
• Assist with and/or perform hardware repairs to broken devices.

Skills

English fluency

Customer service

Technical support

Education

Degree or professional qualification

Tools

Google Workspace

Office 365

Intune

Help desk ticketing system

Job description

The IT Support Technician will be responsible for providing technical support to all school faculty and staff. We are looking for an individual with excellent customer service and technical support skills. The IT Support Technician will be responsible for the smooth operation of all staff and student devices, preparation of those devices before each school year and keeping an accurate inventory of all IT assets. Support and maintenance of networking equipment and infrastructure. They will work closely with all members of the IT team to make sure all IT services are always operating efficiently. This job will require some setup and support of after hours meetings and events.

Key Responsibilities

Take responsibility for the smooth running of all staff and student facing desktops, laptops, tablets, AV equipment, operating systems and applications for all offices and classrooms.

Monitor the school help desk in support of all school staff and students.

Take ownership of tickets, ensuring appropriate priority is set and regular communication is in place.

Organize, support and manage all student devices including Chromebooks, MacBooks and iPads.

Maintain an accurate IT asset inventory.

Assist with and support AV setups for in school events.

Provide technical training to staff.

Support WiFi, CCTV, IP Telephony, Cabling systems and Switches.

Assist with and/or perform hardware repairs to broken devices.

Qualifications and Experience

Degree qualified and/or relevant professional qualification and experience.

• Advanced or fluent English.

At least 2 years of experience in a technical support role.

Experience supporting macOS, iOS, Chrome OS and Windows.

Experience using a help desk ticketing system.

Experience with Google Workspace and Office 365.

Experience with inTune.

Experience repairing Windows, MacBooks, iPads and Chromebooks.

Familiarity with wired/wireless networks.