Desktop Support Analyst

HCLTech; São Paulo; In loco; BRL 38.000 - 56.000; Tempo pieno

Descrizione del lavoro

HCL Technologies Limited in Brazil is seeking a desktop support specialist to handle hardware and software troubleshooting for end users. You will diagnose issues, assist with peripheral setup, and ensure adherence to IT policies while maintaining accurate ticket records.

The role requires strong communication skills in English and Spanish and hands-on experience with VPN/Citrix/Azure/VDI environments. The position involves troubleshooting via remote tools and contributing to knowledge bases.

Competenze

• Degree completed or in progress in IT.
• Solid experience with hardware and software troubleshooting.
• Basic to intermediate networking knowledge.
• Excellent verbal and written communication.
• Advanced/fluent English and Spanish are mandatory.

Mansioni

• Support daily technical assistance for desktop, laptop and printers.
• Set up and test desktop peripherals for new users.
• Follow organizational policies for system changes.
• Perform remote desktop troubleshooting and document tickets.
• Maintain technical documentation with other departments.
• Own end-to-end activities during OS/Application rollouts.
• Handle proactive tickets using Workblaze tools until closure.
• Assist users with VPN, Citrix, Azure, and VDI setup.

Conoscenze

Hardware troubleshooting

Software troubleshooting

Network basics

Verbal communication

Written communication

English language

Spanish language

Formazione

Degree in IT or related field

Descrizione del lavoro

• To support daily technical support activities for desktop, laptop & printers
• To set up and test desktop computer peripherals(New users)
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments
• To own end-to-end activities whenever there is a new rollout of OS / Applications etc
• To work on the pro-active tickets triggered the Workblaze tools until closure / elevate as appropriate
• To assist the users setup their VPN / Citrix / Azure / VDI etc

Requirements:

• Degree completed or in progress in IT;
• Solid experience with Hardware and Software troubleshooting and Network basic support;
• Excellent verbal and written communication;
• Advanced/fluent conversational English (mandatory);
• Advanced/fluent conversational Spanish (mandatory);