Intake QA Coordinator

Jobgether; Brasil; Remote; BRL 50,000 - 80,000; Full time

Benefits offered by this job

Uncapped quarterly profit-sharing

Fully remote work environment

Unlimited paid time off

Wellhub wellness benefit

Work-from-home equipment budget

Opportunities to contribute to process

Company-sponsored wellness and tools

Job summary

Jobgether, on behalf of a partner company, seeks an Intake QA Coordinator based in Brazil to maintain quality and accuracy in a high-volume legal intake operation. You will audit case information, review calls, and ensure workflows meet established standards, collaborating with Intake, QA, and Operations teams in a fully remote role with occasional evenings and weekends.

Responsibilities include analyzing intake data, documenting cases, and tracking viability across Salesforce and third-party

Qualifications

• Experience with quality assurance processes, including case reviews and call auditing.
• Familiarity with Salesforce or Litify and Five9.
• Experience with Balto, ClickUp, or Retool is a plus.
• Strong attention to detail and ability to identify errors in case records.
• Excellent verbal and written communication skills for engaging claimants and collaborating with internal teams.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Audit intake cases to verify accuracy, completeness, and compliance with criteria.
• Review intake calls through Balto and external recordings to assess service quality and adherence to protocols.
• Process and document cases returned by clients accurately.
• Recontact unresponsive claimants within SLAs.
• Track and update case viability statuses in Salesforce and partner platforms.
• Ensure intake workflows comply with QA standards and escalate inconsistencies.

Skills

QA processes

Call auditing

Attention to detail

Communication

Multitasking

Tools

Salesforce

Litify

Five9

Balto

ClickUp

Retool

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Intake QA Coordinator based in Brazil.

As an Intake QA Coordinator, you will help maintain the accuracy, consistency, and quality of a high-volume legal intake operation. You will review case information, audit recorded calls, and ensure that intake workflows meet established standards and compliance requirements. The role also involves reconnecting with unresponsive claimants and tracking case viability across internal systems and external partner platforms. Working closely with Intake, Quality Assurance, and Operations teams, you will help identify recurring issues and improve processes. This is an opportunity to contribute to a technology-driven environment focused on connecting injured individuals with appropriate legal representation. The position is fully remote, with some evening and weekend availability required when necessary.

Accountabilities

You will support the quality and reliability of the intake process by reviewing case information, monitoring communications, and coordinating follow-up activities. Your responsibilities will include:

• Audit intake cases to verify accuracy, completeness, and compliance with established criteria.
• Review intake calls through Balto and external call center recordings to assess service quality and adherence to protocols.
• Process and accurately document cases returned by clients.
• Proactively recontact unresponsive claimants within the required service-level agreements (SLAs).
• Track and update case viability statuses in Salesforce and across third-party partner platforms.
• Ensure intake workflows comply with quality assurance standards and elevate inconsistencies when necessary.
• Collaborate with Intake, QA, and Operations teams to identify trends, address recurring issues, and recommend process improvements.

Requirements

The ideal candidate is detail-oriented, organized, and comfortable working across multiple systems while managing competing priorities. They should bring strong communication skills, sound judgment, and a proactive approach to maintaining quality and resolving intake issues. Key qualifications include:

• Experience with quality assurance processes, including case reviews and call auditing.
• Familiarity with Salesforce or Litify and Five9.
• Experience with Balto, ClickUp, or Retool is a plus.
• Strong attention to detail and the ability to identify errors, inconsistencies, and missing information in case records.
• Excellent verbal and written communication skills for engaging claimants and collaborating with internal teams.
• Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities efficiently.
• Proactive problem-solving skills and the ability to address intake inconsistencies and challenges involving unresponsive claimants.
• Dependability, initiative, and consistency in executing established workflows.
• Availability to work some evenings and weekends when needed.
• Ability to complete an initial training period of approximately 2–3 weeks, scheduled Monday through Friday.

Preferred qualifications:

• Previous experience in legal intake, customer service, or quality assurance.
• Knowledge of legal intake processes.
• Previous experience working with call centers.

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance.
• Fully remote work environment.
• Unlimited paid time off, with planned coverage for role responsibilities.
• Company-covered Wellhub wellness benefit, providing access to more than 20,000 gyms, studios, and wellness apps.
• Work-from-home equipment budget, subject to company discretion.
• Opportunities to contribute to process improvements and grow within a collaborative, fast-paced environment.
• For US-based employees only: 100% company-paid monthly premiums for medical insurance through Aetna and dental and vision insurance through Guardian, including coverage for dependents.
• For US-based employees only: 100% company match on employee contributions to HSA or FSA plans, plus a $500 company FSA contribution even without employee contributions.
• For US-based employees only: 401(k) plan with a full company match of up to 6% of salary and no vesting period.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.