Copy of Intake QA Coordinator

Tort Experts; Brasil; Remote; BRL 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Uncapped quarterly profit-sharingBon

100% company-paid monthly premiums for

wellhab

Zusammenfassung

Tort Experts is seeking an Intake QA Coordinator to ensure accuracy and quality across the intake process in a remote setting. You will audit data, review calls via Balto and external recordings, and log outcomes precisely while recontacting unresponsive claimants within SLAs.

Ideal candidates bring QA/auditing experience, proficiency with Salesforce and Litify, and a proactive, detail‑oriented approach to improve processes in collaboration with Intake/QA and Operations.

Qualifikationen

• Experience in QA processes, including case review and call auditing.
• Proficiency with Salesforce and Litify; Five9 experience preferred.
• Attention to detail and ability to identify errors in intake cases.
• Strong written and verbal communication for engaging claimants and collaborating with internal teams.
• Time management to prioritize and meet SLAs.
• Proactive approach to resolving intake inconsistencies and issues.

Aufgaben

• Audit intake cases for accuracy, completeness, and compliance.
• Review intake calls in Balto and external recordings to assess QA.
• Process and log returned cases with precision.
• Recontact unresponsive claimants within SLAs.
• Track case viability in Salesforce and with partners.
• Ensure intake workflows align with QA standards and elevate inconsistencies when needed.
• Work closely with Intake/QA and Operations to identify trends and suggest process improvements.

Kenntnisse

QA & Auditing

Salesforce

Litify

Five9

Balto

ClickUp

Retool

Attention to detail

Communication

Time management

Problem solving

Dependability

Tools

Salesforce

Litify

Five9

Balto

ClickUp

Retool

Jobbeschreibung

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

About The Role

The Intake QA Coordinator is responsible for ensuring the accuracy, consistency, and quality of the intake process. This role involves reviewing and auditing intake data, re-engaging unresponsive claimants, and supporting quality assurance initiatives across multiple platforms. The ideal candidate has strong attention to details, technical proficiency, and a proactive approach to maintaining intake accuracy and compliance.

Location

Remote - availability to work some evenings and weekends when needed. Initial training will be Monday through Friday for approximately for 2-3 weeks.

What You’ll Do

• Audit intake cases to ensure accuracy, completeness, and compliance with established criteria.
• Review intake calls in Balto and external call center recordings to assess quality and adherence to protocols.
• Process and log returned cases from clients with precision and efficiency.
• Proactively recontact unresponsive claimants within required service-level agreements (SLAs).
• Track and update case viability status in Salesforce and with third-party partners.
• Ensure intake workflows align with QA standards and elevate inconsistencies when needed
• Work closely with Intake/QA and Operations to identify trends and suggest process improvements.

Qualifications

• Quality Assurance & Auditing: Experience in QA processes, including case review and call auditing.
• Technical Proficiency: Familiarity with Salesforce/Litify and Five9; experience with Balto, ClickUp, and Retool is a plus.
• Attention to detail: Ability to identify errors, inconsistencies, and missing information in intake cases.
• Communication Skills: Strong Verbal and written communication for engaging claimants and collaborating with internal teams.
• Time Management & Organization: Ability to prioritize and manage multiple responsibilities efficiently.
• Problem-Solving: Proactive approach to resolving intake inconsistencies and unresponsive claimants challenges.
• Dependability & Initiative: Reliable in workflow execution and takes initiative in addressing quality concerns.

Preferred Qualifications

• Experience in a legal intake, customer service, or quality assurance role.
• Knowledge of intake processes.
• Prior experience working with call centers.

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance
• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
• medical (Aetna)
• dental (Guardian)
• vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
• $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Wellhub wellness benefit — access to 20,000+ gyms, studios, and wellness apps, fully covered by the company
• Work from home equipment budget (at company's discretion)
• Forever remote work environment

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation.

AA/EEO Statement

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.