Institutional Client Services (LATAM - 12 Month Contract)

Binance; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo parcial

Resumo da oferta

Binance is seeking an Institutional Client Services professional for LATAM on a 12-month contract in São Paulo. You will be the primary liaison for VIP clients, ensuring prompt, expert support across Binance products and API integrations.

You will collaborate with account, finance, risk, and product teams to drive client growth and resolve issues under pressure. Required is at least 3 years in client/trading desk support, strong English, and knowledge of crypto derivatives.

Qualificações

• Minimum 3 years of relevant experience in a client/trading desk support role in financial services.
• Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes.
• Ability to play a client manager role and support client growth and business development.
• Understanding of crypto derivative trading products.
• Outstanding problem solving skills under high pressure.
• Excellent communication skills to facilitate cross departmental communication.
• Willingness to participate in an on-call rotation as required by the business.
• English is mandatory to coordinate with overseas partners and stakeholders.
• Hands-on experience in API trading is a strong plus.
• Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus.

Responsabilidades

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s products.
• Provide dedicated and prompt support to institutional and VIP customers via various channels.
• Guide VIP customers on integrating and using Binance’s system including API usage.
• Act as first line support for account and system related issues; liaise with internal teams.
• Represent VIP customers to internal teams including account, finance, risk and products.
• Collect customer feedback and manage projects to realize product change requirements.
• Provide system and product updates to ensure customers are aware of major changes.

Conhecimentos

Client management

Financial services

Trading platforms

API trading

English fluency

Crypto derivatives

Problem solving

Descrição da oferta de emprego

Institutional Client Services (LATAM - 12 Month Contract)

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Responsibilities

*Please note, this is a 12 month contract role

Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products

Provide dedicated and prompt support to our institutional and VIP customers via different communication channels

Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API

Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products

Collect customer feedback and manage projects to realise the product change requirements

Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements

Minimum of 3 years of relevant experience in a client/trading desk support role in financial services

Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes

Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products

Outstanding problem solving skills with the ability to resolve issues under high pressure

Excellent communication skills to facilitate cross departmental communication

Able to participate in an on-call rotation, as required by the business

English is mandatory to coordinate with overseas partners and stakeholders

Hands-on experience in API trading is a strong plus

Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus

Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures