Inbound Sales Development Representative

Growth Troops; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative international healthcare franchise is seeking an Inbound Sales Development Representative to connect with prospects and guide them through their healthcare journey. This fully remote role is perfect for someone with empathy and exceptional communication skills, eager to make a positive impact. You will engage with diverse audiences, assess their needs, and ensure smooth transitions to the appropriate teams. Join a mission-driven organization that values community and healthcare access, and thrive in a fast-paced, multicultural environment while achieving your professional goals.

Qualificações

• 1-3 years in sales, customer service, or administrative roles.
• Experience with CRM tools is beneficial.

Responsabilidades

• Act as the first point of contact for inbound leads.
• Schedule appointments and maintain accurate notes in CRM.

Conhecimentos

Empathy

Communication Skills

Interpersonal Skills

Organizational Skills

Cultural Awareness

Formação académica

Experience in Sales or Customer Service

Experience with CRM Tools

Ferramentas

Salesforce

HubSpot

Zoho

Descrição da oferta de emprego

Inbound Sales Development Representative

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Position Overview

This international healthcare franchise is redefining access to quality care across North America. With operations expanding across the US and Canada, the company empowers local entrepreneurs and medical professionals to open and manage clinics that deliver vital services—from primary care and diagnostics to preventative health programs and wellness consultations. Leveraging a proven franchise model and digital infrastructure, the organization aims to make high-quality healthcare scalable and community-driven. Rooted in the belief that healthcare is a human right, this mission-led brand seeks individuals energized by impact and purpose.

Role Details

The company is hiring an Inbound Sales Development Representative (SDR) to serve as a critical front-line connection between the organization and its growing pipeline of prospects. This fully remote, globally accessible role is ideal for someone with empathy, exceptional communication skills, and a passion for helping people navigate healthcare access or entrepreneurship. The SDR will handle inbound inquiries from patients, healthcare professionals, and potential franchise owners via digital and phone channels.

This role requires a human-centered approach to customer interaction. Responsibilities include assessing needs, providing clear information, and guiding inquiries to the appropriate internal team—whether patient coordination or franchise development. The right candidate will thrive in fast-paced, multicultural environments and be comfortable engaging with individuals from diverse regions globally.

Key Responsibilities

• Act as the first point of contact for inbound leads from website, live chat, phone, and social platforms.
• Engage with leads to assess needs, provide helpful information, and qualify based on location, urgency, and service interest.
• Schedule appointments, escalate leads to relevant teams, and ensure smooth transitions for high-value opportunities.
• Maintain accurate notes in the CRM system, documenting each lead journey clearly.
• Share insights from interactions to help refine marketing and operational strategies.
• Achieve weekly and monthly targets for contact volume, qualification rate, and conversion to booked calls or consultations.
• Collaborate with global teams to continually improve the sales process and customer experience.

Candidate Profile

The ideal candidate is an attentive listener and effective communicator. They possess strong interpersonal skills, cultural awareness, and patience to support diverse audiences, some unfamiliar with healthcare or franchise models. Dependability, articulation, and a purpose-driven mindset are essential. Prior experience in sales or healthcare is beneficial but not mandatory; attitude, adaptability, and mission alignment are paramount.

Minimum Qualifications

• 1–3 years in sales, customer service, or administrative roles
• Experience with CRM tools such as Salesforce, HubSpot, or Zoho
• Reliable internet access and ability to work remotely
• Experience working with diverse or global audiences is a plus
• Strong organizational skills and ability to manage multiple priorities

Additional Details

• Seniority Level: Entry level
• Employment Type: Contract
• Job Function: Sales and Business Development
• Industries: Operations Consulting

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