Immigration Manager

SIRVA Inc.; Barueri; Sur place; BRL 180 000 - 300 000; Plein temps

Résumé du poste

SIRVA Inc. seeks an Immigration Operations Manager to oversee immigration managers and the team, ensuring efficient operations and policy alignment. The role focuses on developing the team on tools, systems, and processes while managing service quality and timely visa approvals.

You will collaborate with clients, consultants, and internal departments to drive process improvements and maintain high client satisfaction. Strong leadership and communication skills are essential.

Qualifications

• Strong leadership experience in immigration services or global mobility.
• Proven ability to train teams on tools and processes.
• Experience with billing, quality control, and client management.

Responsabilités

• Oversee and manage immigration managers and team, ensuring efficient operations.
• Develop and train the team on tools, systems, and processes.
• Manage quality and delivery of immigration services and client satisfaction.
• Collaborate with clients, consultants, and internal departments to ensure visa approvals.
• Lead process improvements and monitor timelines and performance.
• Distribute tasks, guide the team, and act as escalation point for complex issues.
• Supervise immigration processes to ensure timely visa approvals and quality.
• Manage client cases and maintain strong client relationships with tailored solutions.

Connaissances

Training & Development

Billing Oversight

Process Monitoring

Team Guidance

Process Supervision

Client Management

Continuous Improvement

Communication Skills

Leadership

Formation

Bachelor’s degree in Law, International Relations, or related field

Certifications in immigration services or global mobility

Outils

Microsoft Office Suite (Excel, PowerPoint)

Case management systems

Financial tracking software

Description du poste

Roles and Responsibilities

The Immigration Operations Manager is responsible for overseeing and managing the other immigration managers, as well as the immigration team, ensuring that all processes and operations are executed efficiently and in accordance with company policies. This role requires developing and training the team on tools, systems, and operational processes, as well as managing the quality and delivery of immigration services. The manager works closely with clients, consultants, and internal departments to guarantee successful visa approvals, while continuously driving process improvements and maintaining high levels of client satisfaction.

Essential Functions and Responsibilities

• 10% Training and Development:
  
  
  
  • Train the immigration team on the use of the Service Engine system and other relevant tools.
  
  
  • Ensure team members are proficient in operational processes and templates to execute immigration procedures effectively.
  
  
  
  


• 25% Billing and Financial Oversight:
  
  
  
  • Prepare the team for the billing process, addressing any questions or concerns that may arise.
  
  
  • Review and approve billing and expense reimbursements in coordination with the finance department.
  
  
  
  


• 10% Process Monitoring and Quality Control:
  
  
  
  • Oversee immigration processes to ensure quality standards are met and deadlines are adhered to.
  
  
  • Resolve inquiries from immigration consultants through the system and prepare support reports for operations.
  
  
  
  


• 10% Team Guidance and Task Distribution:
  
  
  
  • Guide the team in handling cases, distribute tasks and accounts, and monitor workload and productivity.
  
  
  • Act as the point of escalation for complex issues, providing solutions and support as needed.
  
  
  
  


• 20% Supervision of Immigration Processes:
  
  
  
  • Closely supervise ongoing immigration cases to ensure timely and successful visa approvals.
  
  
  • Ensure the delivery of services aligns with quality standards and client expectations.
  
  
  
  


• 15% Client Case Management:
  
  
  
  • Manage specific client cases, acting as the primary consultant responsible for the account.
  
  
  • Build and maintain strong relationships with clients, offering personalized solutions and support.
  
  
  
  


• 10% Continuous Improvement:
  
  
  
  • Drive continuous improvement initiatives within the immigration process.
  
  
  • Provide strategic recommendations for process enhancements and implement training programs to elevate team performance.
  
  
  
  

Qualifications & Preferred Skills

Education & Certification:

• Bachelor’s degree in Law, International Relations, or a related field is preferred.


• Additional certifications in immigration services, global mobility, or process management are advantageous.

Experience:

• Minimum of 10 years of experience in the immigration field, with at least 3 years in a leadership or management role.


• In-depth knowledge of visa and documentation processes, including inbound and outbound procedures.

Technical Skills:

• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.


• Experience with case management systems and financial tracking software.

Communication Skills:

• Fluent in English and Portuguese; Spanish proficiency is desirable.


• Excellent verbal and written communication skills, with the ability to communicate effectively with both clients and internal teams.

Leadership and Soft Skills:

• Proven ability to lead and positively influence a team.


• Strong organizational skills, with the capacity to manage multiple priorities in a fast-paced, dynamic environment.


• Ability to maintain a proactive approach and ensure the team meets performance goals.