ICT SUPPORT ASSISTANT

Graded - The American School of São Paulo; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player in education is seeking an ICT Support Assistant to enhance their IT services. This entry-level role involves providing essential technical support to faculty, staff, and students, ensuring smooth operations of various IT systems and devices. The ideal candidate will be customer service-oriented, with a hands-on approach to troubleshooting and resolving issues. With a focus on creating a supportive educational environment, this position offers flexible hours and valuable benefits, making it an exciting opportunity for those passionate about technology in education.

Serviços

Flexible hours

Medical assistance

Dental assistance

On-site restaurant

Qualificações

• Bachelor's degree in IT or equivalent is desired.
• Experience with hardware maintenance and printers is preferred.

Responsabilidades

• Provide technical support for IT services to faculty, staff, and students.
• Manage Check-In and Check-Out process for IT equipment.
• Respond to help requests via phone and email.

Conhecimentos

Customer service orientation

Troubleshooting network problems

Hardware maintenance

Technical support

Formação académica

Bachelor’s Degree in Information Technology

Technical course

Ferramentas

Remote access tools

Help desk interface

Descrição da oferta de emprego

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Job Description

Primary Purpose of the Position

The ICT Technician reports to the Network and Infrastructure Manager and is responsible for supporting our operations by assisting clients with all IT services listed in our service catalog. This includes providing first contact support for end-user technology (hardware, software, or services) following ICT Department guidelines. The ideal candidate is customer service-oriented, hands-on, and understands the responsibilities of working on a critical Service Desk operation in an educational environment, with a focus on student- and teaching-centered support.

Principal Duties and Responsibilities

1. Provide technical support to faculty, staff, students, and parents on supported IT services, including systems, software, access, desktops, laptops, printers, projectors, mobile devices, IP phones, access points, and IoT devices.
2. Manage the Check-In and Check-Out process for faculty, staff, students, and parents.
3. Serve as the primary contact for Tier 1 support calls, assisting clients via phone and remote access tools.
4. Develop and deploy technical and creative solutions to resolve user issues.
5. Respond to help requests via email, help desk interface, or phone, documenting incidents and troubleshooting steps.
6. Escalate tickets as needed, providing detailed notes and context.
7. Maintain clear records of user issues and support data to identify common problems.
8. Keep an accurate inventory of all IT equipment.

Certifications and Education

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent (studying or completed) is desired.

Experience - Desired

• Experience with hardware maintenance and printers.
• Skills in troubleshooting network problems.
• Experience supporting demanding clients.

Knowledge, Skills, and Abilities

• Customer service orientation.
• Hands-on approach.
• Proficiency in English (spoken and written) is preferred.
• Location: São Paulo, SP.
• Employment regime: CLT (full-time).
• Position level: Entry level.
• Minimum education: Technical course.

Benefits

• Flexible hours.
• Medical and dental assistance.
• On-site restaurant.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Information Technology.
• Industry: Education Administration Programs.