HR Workday Ops Analyst

WEX Inc.; São Paulo; Hybrid; BRL 180,000 - 240,000; Full time

Job summary

WEX Inc. is seeking an experienced HR Workday Ops Analyst to optimize and maintain the Workday system across the organization. You will bridge HR COEs and Enterprise Technology, designing scalable configurations to improve Core HCM processes and explore AI opportunities within Workday.

You will configure, test, and deploy Workday updates, build custom reports, and provide production support to global users. Strong English proficiency and Workday expertise are essential.

Qualifications

• Bachelor's degree in HR, Business Admin, IT or related field.
• Hands-on Workday Analyst experience required.
• Advanced English proficiency required.

Responsibilities

• Configure and optimize Workday HCM core modules and Business Processes.
• Create and maintain custom reports and dashboards for decision-making.
• Troubleshoot complex system errors and data discrepancies in production.
• Serve as SME in an Agile delivery team and triage Tier-3 tickets.
• Manage data loads with EIB tools and coordinate with integrations.
• Participate in release testing and governance for biannual Workday updates.

Skills

Workday

HCM Core

EIB

Security Config

Reports

Education

Bachelor's degree

Tools

EIBs

Job description

WEX is looking for an experienced HR Workday Ops Analyst with expertise in optimizing and maintaining the Workday system within the organization. In this role, you will act as the functional and technical authority bridging HR Centers of Excellence (COEs) and Enterprise Technology. You will design, build, test, and deploy scalable Workday configurations to optimize Core HCM business processes. You will also play a critical part in identifying opportunities to integrate and adopt AI features within Workday to drive process efficiency and automation across the organization.

How You’ll Make an Impact

Business Process & Functional Configuration

Configure, optimize, and maintain Workday HCM core modules including Business Processes optimization, condition rules, validation rules, and custom notifications.

Reporting & Analytics

Build, optimize and maintain custom reports and dashboards to support business decision-making and operational needs.

Production Support

Investigate, troubleshoot, and resolve intermediate to complex system errors, data discrepancies, and tenant bugs raised by global users.

Agile Delivery & Escalations

Serve as a Workday Subject Matter Expert (SME) within an Agile delivery team. Triage Tier-3 operational tickets and escalations, identify root causes, and build sustainable configuration fixes.

Data Management & Inbound/Outbound Support

Utilize Enterprise Interface Builder (EIB) tools for mass data loads, ensure data integrity, and collaborate with integration teams on Core Connector/web service touchpoints.

Release & System Governance

Participate in the evaluation, regression testing, and deployment of Workday's biannual feature releases, identifying opportunities to implement new capabilities.

Experience You’ll Bring

Education

Bachelor's degree in Human Resources, Business Administration, Information Technology or a related field.

Experience

Proven years of hands-on experience as a Workday Analyst.

Technical Skills

Proficiency in Workday HCM Core, custom security configuration, and advanced Report Writer. Experience with EIBs is required.

AI & Innovation Aptitude

Familiarity with or strong interest in Workday's AI roadmap, automated features, and the practical application of AI in HR technology.

Language

Advanced or fluent English proficiency (written and spoken) is mandatory, as this role collaborates with global teams.

Technical Depth

Demonstrated expertise with Calculated Fields, Complex Custom Reporting (Matrix/Composite), and EIB mass updates.

Security & Governance

Solid understanding of Workday security models (Domain Security Policies, Business Process Security Policies).

Workday Certifications are preferred.

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.

If you're looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.