HR Workday Ops Analyst

WEX; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

WEX is seeking an experienced HR Workday Ops Analyst to optimize and maintain Workday across the organization. You will serve as the functional and technical authority bridging HR COEs and Enterprise Technology, designing, building, testing, and deploying scalable Workday configurations.

You will drive AI-augmented processes, improve core HR workflows, and collaborate with global teams on security, reports, and data integrity, leveraging EIB for mass loads and partnering with integration teams.

Qualifications

• Bachelor’s degree in HR, Business Admin, IT or related field.
• Proven hands-on Workday Analyst experience.
• Proficiency in Workday HCM Core, custom security configuration, and Report Writer.
• Experience with EIBs.
• Interest in Workday AI roadmap and HR tech automation.
• Advanced or fluent English (written and spoken).
• Experience with Calculated Fields, Complex Custom Reporting (Matrix/Composite), and EIB mass updates.
• Knowledge of Workday security models (Domain Security Policies, BP Security Policies).

Responsibilities

• Configure and optimize Workday HCM core modules and business processes.
• Build and maintain custom reports and dashboards.
• Troubleshoot system errors, data discrepancies, and tenant bugs.
• Serve as SME in Agile delivery and triage Tier-3 tickets.
• Manage data loads with EIB tools and ensure data integrity.
• Participate in regression testing and biannual feature releases.

Skills

Workday HCM Core

Custom security configuration

Advanced Report Writer

EIB mass updates

Workday AI roadmap familiarity

Calculated Fields

Complex Custom Reporting

Security models

Fluent English

Education

Bachelor’s degree in Human Resources, Business Administration, IT or related field

Tools

Workday

EIB

Job description

WEX is looking for an experienced HR Workday Ops Analyst with expertise in optimizing and maintaining the Workday system within the organization. In this role, you will act as the functional and technical authority bridging HR Centers of Excellence (COEs) and Enterprise Technology. You will design, build, test, and deploy scalable Workday configurations to optimize Core HCM business processes. You will also play a critical part in identifying opportunities to integrate and adopt AI features within Workday to drive process efficiency and automation across the organization.

How You’ll Make An Impact

• Business Process & Functional Configuration: Configure, optimize, and maintain Workday HCM core modules including Business Processes optimization, condition rules, validation rules, and custom notifications.
• Reporting & Analytics: Build, optimize and maintain custom reports and dashboards to support business decision-making and operational needs.
• Production Support: Investigate, troubleshoot, and resolve intermediate to complex system errors, data discrepancies, and tenant bugs raised by global users.
• Agile Delivery & Escalations: Serve as a Workday Subject Matter Expert (SME) within an Agile delivery team. Triage Tier-3 operational tickets and escalations, identify root causes, and build sustainable configuration fixes.
• Data Management & Inbound/Outbound Support: Utilize Enterprise Interface Builder (EIB) tools for mass data loads, ensure data integrity, and collaborate with integration teams on Core Connector/web service touchpoints.
• Release & System Governance: Participate in the evaluation, regression testing, and deployment of Workday’s biannual feature releases, identifying opportunities to implement new capabilities.

Experience You’ll Bring

• Education: Bachelor’s degree in Human Resources, Business Administration, Information Technology or a related field.
• Experience: Proven years of hands‑on experience as a Workday Analyst.
• Technical Skills: Proficiency in Workday HCM Core, custom security configuration, and advanced Report Writer. Experience with EIBs is required.
• AI & Innovation Aptitude: Familiarity with or strong interest in Workday’s AI roadmap, automated features, and the practical application of AI in HR technology.
• Language: Advanced or fluent English proficiency (written and spoken) is mandatory, as this role collaborates with global teams.
• Technical Depth: Demonstrated expertise with Calculated Fields, Complex Custom Reporting (Matrix/Composite), and EIB mass updates.
• Security & Governance: Solid understanding of Workday security models (Domain Security Policies, Business Process Security Policies).
• Workday Certifications are preferred.