HR SERVICES SPECIALIST - AMERICAS

Rockwell Automation; São Paulo; Hybrid; BRL 80,000 - 140,000; Full time

Benefits offered by this job

Calm mindfulness program

Volunteer Paid Time Off after 6 months

Donation matching program

Employee Assistance Program

OnTrack wellbeing program

On-demand digital course library

Job summary

Rockwell Automation is seeking an HR Services Specialist SR - Americas to be the primary contact for employees and managers, guiding HR policies, handling Workday transactions, and ensuring accurate HR operations. You report to the Lead, HR Service Center - Americas.

The role covers onboarding, data maintenance, leaves, mobility, benefits, payroll support, and escalations. Strong English and Portuguese, HRIS experience, and confidentiality are essential; collaboration with vendors and HR teams

Qualifications

• High School Diploma, GED, or equivalent qualification.
• Three years of shared service center or HR representative experience in HR Operations and Global Employee Relations.
• English & Portuguese.
• Experience handling confidential information.
• Experience with HRIS systems.

Responsibilities

• Resolve HR inquiries related to onboarding, employee data, leaves, mobility, benefits, and payroll support.
• Identify process improvements that enhance service efficiency and employee experience.
• Manage escalated cases and recommend appropriate solutions.
• Train new HR Specialists on procedures and customer service best practices.
• Partner with HR teams and vendors to resolve complex inquiries.
• Maintain accurate employee data, documentation, and HR transactions.
• Manage cases through Workday Help and monitor service performance.
• Support system testing and process improvement plans.
• Provide guidance on HR policies, procedures, and self-service tools.
• Support audits, acquisitions, reorganizations, and regional HR activities.
• Promote best practices and continuous improvement across the HRSC team.

Skills

English

Portuguese

Confidential information handling

Education

High School Diploma, GED or equivalent

Tools

HRIS systems

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As an HR Services Specialist SR - Americas, you will be the primary contact for employees and managers, providing guidance on HR policies, and Workday transactions. You will resolve HR inquiries, manage cases through Workday Help, and escalatin specialized requests to the appropriate HR teams when needed. Additionally, you will support employee lifecycle activities, maintain HR records, assist with self-service transactions, and deliver a high level of customer service while ensuring accurate and efficient HR operations. You will report to the Lead, HR Service Center - Americas.

Your Responsibilities

• You will resolve HR inquiries related to onboarding, employee data, leaves, mobility, benefits, and payroll support.
• You will identify process improvements that enhance service efficiency and employee experience.
• You will manage escalated cases and recommend appropriate solutions.
• You will train new HR Specialists on procedures and customer service best practices.
• You will partner with HR teams and vendors to resolve complex inquiries.
• You will maintain accurate employee data, documentation, and HR transactions.
• You will manage cases through Workday Help and monitor service performance.
• You will support system testing and process improvement plans.
• You will provide guidance on HR policies, procedures, and self-service tools.
• You will support audits, acquisitions, reorganizations, and other regional HR activities.
• You will promote best practices and continuous improvement across the HRSC team.

The Essentials - You Will Have:

• High School Diploma, General Education Development, or equivalent qualification.
• Three years of shared service center or HR representative experience in HR Operations and Global Employee Relations.
• English & Portuguese.
• Experience handling confidential information.
• Experience with HRIS systems.

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

#LI-TB1

#LI-hybri

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.