Hr Director - People Operations & Performance | Remote - Latam

Carazo Enterprise Sl; São Paulo; Hybrid; BRL 212,000 - 303,000; Full time

Benefits offered by this job

Salary USD 3500–5000 monthly

Direct access to CEO

International scope across Europe and

Hybrid or fully remote format

Opportunity to build HR function

Decision-making authority

Long-term cooperation

Incentives on performance

Contract format based on residence

Job summary

Carazo Enterprise Sl is seeking an experienced HR Director to lead international People Operations, shaping a transparent, performance-driven HR system. You will own contracts, policies, performance management, compensation coordination, and employee relations across LATAM and Europe.

This senior role reports to the CEO and requires managing a hybrid/remote team with strong governance, reporting, and stakeholder collaboration.

Qualifications

• 5+ years in HR leadership roles (HR Director/Head of HR)
• University degree required; Master’s preferred
• Strong experience in international recruitment and full lifecycle HR
• Proven ability to manage remote or international teams
• Fluent English (C1) and Spanish (C1 or native)

Responsibilities

• Lead international People Operations and HR governance.
• Develop HR strategy and support organizational design.
• Manage contracts, HR documentation and policy compliance.
• Coordinate LATAM and Europe recruitment.
• Improve retention, onboarding and training.
• Maintain employee files and probation records; dashboards for CEO.
• Oversee performance reviews, KPIs and improvement plans.
• Handle employee relations, disciplinary matters and terminations.
• Coordinate compensation, benefits and payroll information.
• Drive career development, promotions and succession planning.
• Lead the HR Generalist and future People Operations team.

Skills

International recruitment

Full employee lifecycle

Performance management

HR policies

Remote/international teams

Executive communication

HR operations

Contract management

English proficiency

Spanish proficiency

Education

University degree

Master's degree preferred

Job description

We are looking for a hands-on HR Director to lead our international People Operations function and build a transparent, performance-driven HR system.

The HR Director will be responsible for the complete employee lifecycle after hiring: contracts, HR policies, performance management, compensation coordination, employee relations, professional growth, retention, disciplinary matters and offboarding.

This is a senior leadership role reporting directly to the CEO.

Work format

This is a hybrid / remote position.

The successful candidate may work:

• from our office in Panama;
• in a hybrid format;
• or fully remotely from another Latin American country.

Regardless of location, full daily availability during Panama business hours (9am to 6pm) is mandatory.

Occasional business travel may be required.

Key responsibilities

• Lead the international People Operations and HR governance function.
• Develop HR strategy and support organizational design.
• Manage employee and contractor agreements, renewals and HR documentation.
• Coordinate recruitment in LATAM and EUROPE.
• Improve retention, trainings and onboarding.
• Maintain employee files, contract trackers and probation records.
• Develop and enforce HR policies and internal procedures.
• Manage performance reviews, KPIs and performance improvement plans.
• Handle employee relations, complaints, conflicts and disciplinary matters.
• Coordinate compensation, bonuses, benefits and payroll information.
• Build promotion, career-development and succession processes.
• Improve employee engagement and retention.
• Manage terminations, exit interviews and offboarding.
• Lead and develop the HR Generalist and future People Operations team.
• Maintain HR dashboards and provide regular reports to the CEO.
• Cooperate with the Global Talent Acquisition Director on workforce planning, hiring quality and probation success.

Scope clarification

The HR Director owns:

• People Operations;
• contracts and HR documentation;
• performance management;
• compensation and benefits;
• employee relations;
• policies and compliance;
• employee development;
• retention and offboarding.

Daily sourcing, candidate acquisition and management of Recruiters are owned by the separate Global Talent Acquisition Director while that function is active.

The HR Director remains responsible for business continuity and may temporarily assume recruitment governance if the Global Talent Acquisition position becomes vacant.

Requirements

Requirements

• At least 5 years of experience as an HR Director, Head of HR or senior HR leader.
• A university degree is a must, or a master's degree is preferred.
• Strong experience in International recruitment (demonstrated)
• Strong experience managing the full employee lifecycle.
• Proven experience with performance management, employee relations and terminations.
• Experience developing and enforcing HR policies.
• Experience managing remote or international teams.
• Strong knowledge of HR operations, contracts and compensation processes.
• Experience managing an HR team.
• English at C1 level or equivalent.
• Spanish at C1 level or native proficiency.
• Strong judgment, confidentiality and decision-making ability.
• Ability to work independently and communicate directly with the CEO.
• Availability during Panama business hours (9am to 6pm Panama time)
• Candidates based in Latin America are strongly preferred.

Benefits

What we offer

• MONTHLY Salary range from: USD $3.500 to 5.000 according to experience.
• Director-level position with direct access to the CEO.
• International scope across Europe and the Americas.
• Hybrid or fully remote work format.
• Opportunity to build and improve the HR function.
• Real decision-making authority within the approved scope.
• Long-term cooperation.
• Fixed monthly compensation plus performance-based incentives.
• Contract format based on the candidate’s country of residence.