Hospitality Reservations Specialist

Elevate Careers Network; São Paulo; Remote; BRL 45,000 - 65,000; Full time

Job summary

Elevate Careers Network is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a fully remote role. The candidate should be organized, personable, and comfortable communicating with clients and providers in a remote environment.

The position emphasizes delivering professional service, accurate handling of reservation information, and ongoing support to ensure client satisfaction.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online and learning web-based systems.
• Professional and dependable work attitude.
• Experience in hospitality, reservations, or customer service is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Communication skills

Attention to detail

Organizational skills

Online research

Web systems familiarity

Professional demeanor

Follow-up

Hospitality experience

Job description

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.
The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Continuing education opportunities
• Ongoing professional development
• Access to professional resources and online systems
• Collaborative team environment