Hospitality Operations Coordinator - Contractor

Oasis; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de hospitalidade inovadora está em busca de um Coordenador de Operações para oferecer uma experiência excepcional aos hóspedes. Este papel dinâmico envolve gerenciar check-ins e check-outs, coordenar serviços para os hóspedes e manter relacionamentos com proprietários de imóveis. Se você é apaixonado por hospitalidade e conhece São Paulo como a palma da sua mão, essa é a oportunidade perfeita para você. Junte-se a uma equipe que acredita na transformação da experiência de viagem e cresça conosco em um ambiente colaborativo e vibrante.

Qualificações

• 2 anos de experiência em hospitalidade ou aluguel de casas de férias.
• Capacidade de trabalhar em horários flexíveis, incluindo fins de semana.

Responsabilidades

• Gerenciar a experiência do hóspede e solucionar problemas durante a estadia.
• Manter relações com proprietários e gerentes de propriedades.

Conhecimentos

Excelentes habilidades em inglês

Excelentes habilidades em português

Experiência em hospitalidade

Conhecimento profundo de São Paulo

Habilidades de comunicação

Descrição da oferta de emprego

Hospitality Operations Coordinator - Contractor

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services.

Please note that this role will require you to work across various properties in São Paulo, as well as provide support to our properties in Rio de Janeiro. Availability to travel to Rio will be necessary.

Some of your responsibilities will include the following:

GUEST EXPERIENCE (70%)

• Welcoming and checking out our Guests at the beginning and end of their stay
• Liaising with our centralized guest experience team to troubleshoot issues during the stays
• Booking services for our guests (I.e parking, airport transfers, etc.)
• Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
• Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
• Maintaining a full inventory of materials we need to best look after our Guests
• Analyzing feedback and working with the team to improve services
• Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)

• Conducting home intakes to ensure properties meet Oasis standards
• Completing quarterly preventive maintenance checklist to upkeep our units properly
• Scheduling maintenance and cleaning services to remedy wear and tear
• Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)

• Maintaining the day-to-day relationship with owners and supply partners
• Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
• Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners

You:

• Speak excellent English and Portuguese
• Have at least 2-year experience in Hospitality, and/or vacation rental homes
• Ideally have experience working with vacation home owners
• Know Sao Paulo like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
• Love to meet new people
• Are passionate about what you do
• Flexible schedule to include, potentially, some weekends and holidays
• 40 hours per week as well as any additional check-ins and check-outs
• Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)

We:

• Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks
• Have a presence in over 14 destinations in 10+ countries and are still growing
• Believe in teamwork
• Benefit from the unique backgrounds and experiences of our team members from across the globe
• Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
• Are rapidly expanding and providing opportunities for our Team Members to grow with us

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality