Operations Coordinator

Intrepid Travel; Rio de Janeiro; Teletrabalho; USD 25.000 - 40.000; Tempo integral

Resumo da oferta

Intrepid Travel is seeking an Operations Coordinator to support the successful delivery of trips in Brazil, providing managerial, logistical, and administrative assistance. The position involves managing operational challenges, ensuring safety standards, and recruitment within a vibrant travel environment. A commitment to diversity, equity, and inclusion is essential.

Serviços

Flexible work options

Free Intrepid trip annually

5 extra days of leave for trips

Paid parental leave

Access to e-learning platforms

20 hours of volunteer leave annually

Employee Assistance Program

Qualificações

• Extensive travel experience and knowledge of Brazil.
• Experience in operations within travel or DMC companies.
• Fluency in English and Portuguese.

Responsabilidades

• Provide logistical and administrative support to the Operations team.
• Assist in recruiting, training, and scheduling leaders and guides.
• Oversee suppliers and conduct site inspections.

Conhecimentos

Communication

Organizational Skills

Problem-Solving

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

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As the Operations Coordinator, you will provide managerial, logistical, and administrative support to the Operations team, ensuring the successful and profitable delivery of trips in Brazil, with potential involvement in Chile, Argentina, Uruguay, and Paraguay. In this role, you will assist with day-to-day operational issues for Intrepid and external business partners.

This role is responsible for supporting the implementation and monitoring of all Intrepid safety standards and responsible travel policies, including sourcing and managing partnerships for the Intrepid Foundation. Reporting to the Deputy Operations Manager based in Argentina, the role includes assisting in recruiting, training, scheduling, and managing leaders and guides. Additional responsibilities include supervising city tours (as needed), overseeing suppliers, and conducting site inspections of hotels, transportation providers, operators, activities, and restaurants in Brazil.

As the Operations Coordinator, you will play an active role in maintaining trip quality and resolving customer or leader issues on the ground, including outside office hours when emergencies arise. This role may also involve joining our regional roster for managing 24/7 emergency phone coverage when eligible.

This is a Full-Time Permanent Position that will operate on a remote basis from Rio de Janeiro, Brazil.

Some of the experience you’ll bring with you may include:

• Extensive travel experience and knowledge of tour destination and hidden gems in Brazil.
• Experience in the travel industry, specifically within operations departments of adventure travel companies or destination management companies (DMC).
• Excellent communication skills, verbal & written, in both English and Portuguese.
• Experience in administrative tasks, using Microsoft Word and Excel
• Reliable with outstanding organisational skills and attention to detail.
• Resourceful and with the ability to oversee the resolution of emergency situations that may occur.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid, ensuring diversity, equity, and inclusion is a key component of our recruitment process. If you require a reasonable accommodation to submit your application, please email [e-mail] with your name, location, and the accommodations you need. We will then be in touch to support your application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Operations Consulting

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