Guest Service Agent

Accor Hotels; São Paulo; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

Accor Hotels is seeking a dedicated professional to join their team as a Guest Service Agent. This role involves welcoming guests, assisting with check-ins and check-outs, and ensuring a memorable experience. Ideal candidates will have experience in a 5-star hotel and possess exceptional customer service skills. Join a company that values diversity and offers growth opportunities within a supportive environment.

Serviços

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent

Corporate Social Responsibility activities

Qualificações

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Exceptional customer service and communication skills.
• Ability to multitask and remain calm under pressure.

Responsabilidades

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out processes.
• Handle guest inquiries, requests, and complaints.

Conhecimentos

Customer Service

Communication

Multitasking

Ferramentas

Opera

Descrição da oferta de emprego

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Job Description

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Take initiative to add a personalized experience.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner.
• Coordinate with other departments to ensure guest needs are met, including housekeeping, maintenance, and concierge services.
• Process payments and maintain accurate records of guest transactions.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Adhere to all hotel policies and procedures, ensuring compliance with safety and security protocols

Qualifications

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Exceptional customer service and communication skills.
• Ability to multitask and remain calm under pressure.
• Experience Opera software is a plus.
• Multilingual abilities are a plus.

Additional Information

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 2 80,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx