Agente de Atendimento ao Hóspede Jr.

Hilton Worldwide, Inc.; Porto Alegre; Presencial; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

Join a leading global hospitality company as a Guest Service Agent, where you will play a vital role in creating exceptional experiences for guests. Your responsibilities will include ensuring smooth check-in and check-out processes, addressing guest inquiries, and maintaining high standards of customer service. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about hospitality. With a commitment to excellence, you will be part of a team that values collaboration and delivers memorable experiences every day.

Qualificações

• Previous experience in a customer-focused industry.
• Excellent grooming standards and a positive attitude.

Responsabilidades

• Provide exceptional service from check-in to check-out.
• Handle guest queries efficiently and maintain hotel standards.

Conhecimentos

Customer Service

Communication Skills

Multitasking

IT Systems Proficiency

Descrição da oferta de emprego

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Guest Service Agent, you will serve on the Front Office Team, providing services to ensure an exceptional experience for Guests from check-in to check-out. You will influence the first impressions of our Guests and perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out and completing audit procedures as required
• Keep the Guest Service Manager fully informed of relevant guest feedback and departmental updates
• Demonstrate high levels of customer service at all times
• Attend training courses as required and assist with the Night Team's training and development
• Maintain knowledge of hotel room categories, rates, packages, promotions, and general hotel information
• Maximize room occupancy and promote hotel services and facilities through up-selling techniques
• Follow proper procedures for accepting foreign currencies, credit cards, and cash, in accordance with hotel policies
• Comply with hotel security, fire regulations, and health and safety legislation
• Operate front of house equipment and property management systems in line with policies and procedures
• Adhere to company brand standards
• Assist other departments as necessary

What are we looking for?

Our Guest Service Agents are committed to delivering excellent guest service and working collaboratively. To succeed in this role, you should demonstrate:

• Previous experience in a customer-focused industry
• A positive attitude and good communication skills
• A commitment to high-quality customer service
• Excellent grooming standards
• Calm, efficient, organized, with attention to detail
• The ability to multitask while maintaining a positive attitude
• A professional manner emphasizing hospitality and guest service
• The ability to work independently and as part of a team
• Proficiency in IT systems

It is advantageous to have the following capabilities:

• Experience in cash handling
• Front Office or Concierge experience in hospitality, leisure, or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. With nearly a century of service, Hilton is dedicated to providing exceptional guest experiences worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us as a team to create remarkable experiences daily. Our Team Members are at the heart of our success!

About the company

Hilton is a global leader in full-service hotels and resorts, with a portfolio of 18 world-class brands, committed to excellence in hospitality worldwide.