Guest Service Agent (Arabic speaking)

Accor Hotels; São Paulo; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A leading hotel brand is seeking a dedicated Guest Service Agent fluent in Arabic and English to join their team in Dubai. This role involves welcoming guests, managing check-ins and check-outs, and ensuring exceptional customer service. The ideal candidate will possess strong communication skills and a friendly demeanor, contributing to memorable guest experiences. Flexibility in working hours is required, and previous hospitality experience is preferred.

Qualificações

• Fluency in Arabic and English is essential.
• Previous experience in hospitality or customer service is preferred.

Responsabilidades

• Welcome and check-in guests, confirming reservations.
• Respond to guest inquiries, requests, and concerns promptly.
• Balance and reconcile cash drawer at the beginning and end of each shift.

Conhecimentos

Customer Service

Communication

Problem Solving

Organizational Skills

Formação académica

High School Diploma

Ferramentas

Hotel Management Software

Descrição da oferta de emprego

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent (Arabic speaking) to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
• Process all types of payments, including room charges, cash, checks, and credit/debit cards
• Handle guest check-outs, resolving any late or disputed charges efficiently
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for check-ins
• Provide information about hotel amenities, local attractions, and directions to guests
• Manage daily reports, including arrivals, departures, and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problem-solving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency, including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours, including nights, weekends, and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures
• High school diploma or equivalent