Global Technical Product Advisor

BRP; Campinas; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player in recreational vehicles seeks a dedicated professional to enhance after-sales support and ensure customer satisfaction. This role involves providing global product support, maintaining alignment with after-sales policies, and resolving product-related issues. With a focus on innovation and quality service, you will thrive in a collaborative environment that values diversity and inclusion. Join a team committed to excellence and make a significant impact on the customer experience while working in a hybrid setting.

Qualificações

• 5+ years of experience in after-sales support and leading teams.
• Strong technical background with powersports products.

Responsabilidades

• Provide global product support for technical concerns.
• Ensure delivery of technical support for powersports products.

Conhecimentos

After-sales support

Problem-solving

Team leadership

Technical background

Negotiation skills

Communication skills

Formação académica

Bachelor's degree in Engineering

Descrição da oferta de emprego

YOU'LL HAVE THE OPPORTUNITY TO:

• Provide global product support to our dealer/distributor network for technical concerns, ensuring consistent alignment with our brand promise and product performance.
• Ensure the delivery of technical support for powersports products with consistent service levels.
• Maintain and strengthen alignment with BRP after-sales policies and procedures to minimize waste and ensure financial strength.
• Support consumer product issues to strengthen our network and brand image, sustaining high success.
• Support and identify communication needs and resolve product-related problems to improve future products.
• Ensure effective communication with internal and external stakeholders.
• Align warranty decisions and practices with company expectations to contribute to ongoing success.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

• Passionate about after-sales support; driven, committed, and problem-solving oriented to enhance service experiences.
• Minimum five years of relevant experience.
• Experience in leading support teams, including hiring, mentoring, and training.
• Obsessed with providing quality services and resolving difficult situations innovatively.
• Ability to connect product, dealer support, and customer experience.
• Technical background with experience in on-water products or other powersports products.
• Proven success in building and executing internal processes and transferring best practices.
• Strong negotiation, communication, verbal, and written skills.
• Bachelor's degree in Engineering or a related field (preferred).
• Fluent in Portuguese and English, both written and verbal; additional languages are an advantage.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to fostering a culture that values diversity, inclusion, and the unique perspectives of all individuals. We believe that diversity fuels our innovation and guides our future success.

WELCOME TO BRP

We are a global leader in recreational vehicles and boats, committed to innovation across various terrains and waters. Headquartered in Valcourt, Quebec, Canada, with manufacturing facilities worldwide and nearly 20,000 employees, we believe in the journey, not just the destination.

This position is based in Campinas, Brazil, and is eligible for the BRP Employee Referral Program.

You will have the opportunity to work in a hybrid mode, 2 to 3 days in the office.

Resumes in English are preferred.