Global Technical Product Advisor

BRP; Campinas; Híbrido; BRL 50.000 - 90.000; Tempo integral

Resumo da oferta

An established industry player seeks a passionate after-sales support leader to enhance customer experiences and strengthen brand loyalty. In this dynamic role, you will provide global product support, ensuring alignment with after-sales policies while nurturing a culture of innovation and problem-solving. Your expertise will guide a dedicated team, driving quality service and effective communication across various stakeholders. Join a forward-thinking company committed to diversity and inclusion, where your contributions will shape the future of recreational vehicles and powersports products.

Qualificações

• 5+ years of relevant experience in after-sales support.
• Experience in managing and mentoring support teams.

Responsabilidades

• Provide global product support for technical concerns.
• Ensure alignment of warranty decisions with company expectations.

Conhecimentos

Customer Support

Problem Solving

Team Leadership

Negotiation Skills

Technical Background

Communication Skills

Formação académica

Bachelor's Degree in Engineering

Descrição da oferta de emprego

YOU'LL HAVE THE OPPORTUNITY TO:

• Provide Global product support to our Dealer/Distributor network for technical concerns to ensure consistent alignment of our brand promise and actual product and support performance.
• Ensures the delivery of technical support for powersports products, with a consistent alignment of service levels.
• Maintain and strengthen alignment for BRP after-sales policies and procedures to minimise waste and be financially strong.
• Support consumer product issues in ways that strengthen our network and brand image to sustain high success.
• You will support and identify communication needs and resolve product-related problems to improve the future product.
• Ensure communication with different stakeholders internally and externally
• Assures alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

• You live and breathe after sales and support; Driven & Committed when it comes to problem-solving and consistently strive to make a difference in the service experience.
• Minimum five years of relevant experience.
• You’ve run successful support teams; Hiring, mentoring, and training are all within your comfort zone.
• You obsess over providing quality services, and resolving difficult situations innovatively is where you shine.
• You can connect the dots between product, dealer support, and customer experience.
• You have a technical background and experience with on water products or other Powersports products.
• Demonstrated success in building and executing internal processes, problem-solving skills and transfer of best practices.
• Strong negotiation, communication, verbal and written skills.
• Bachelor's degree in Engineering, or a related field (preferred).
• Is strong in Portuguese an English written and verbal; other languages are an advantage

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

This position is based in Campinas, Brazil and is eligible to the BRP Employee Referral Program.

You will have the opportunity to work in hybrid mode, 2 to 3 days in the office.

Resumes in English will be preferred.