Gerente de Comunidade Online e Engajamento

Placements24; Campinas; Hybrid; BRL 55.000 - 90.000; Vollzeit

Zusammenfassung

Placements24 is seeking an energetic Online Community Manager and Engagement Specialist for a fully remote position across Brazil. You will build and nurture online communities across platforms, drive brand loyalty, and actively engage with users, managing conversations and events to foster meaningful interactions.

The ideal candidate excels in content creation, moderating discussions, collaborating with marketing and support teams, and analyzing engagement metrics to grow the community while

Qualifikationen

• Proven experience in online community management or related role.
• Demonstrated success in building and engaging online communities.
• Excellent written and verbal Portuguese (Brazil).
• Strong understanding of major social media platforms and best practices.
• Experience with community management tools and social media analytics platforms.
• Ability to work independently and proactively in a remote environment.
• Strong interpersonal skills and ability to build rapport with diverse audiences.
• Passion for digital entertainment and creating positive online experiences.

Aufgaben

• Develop strategies to build, grow, and manage online communities across social media platforms, forums, and other digital channels.
• Actively engage with community members, responding to comments and inquiries in a timely, brand-appropriate manner.
• Monitor online conversations, identifying trends and opportunities for engagement.
• Create and schedule engaging content for social media channels to foster interaction.
• Organize and host online events, Q&As, contests, and other community-building activities.
• Identify and cultivate relationships with key community influencers and brand advocates.
• Track and analyze community metrics, providing reports on engagement, growth, and sentiment.
• Collaborate with marketing, support, and product teams to ensure consistent brand messaging.
• Develop and enforce community guidelines to maintain a positive environment.
• Stay updated on best practices in community management and digital engagement.

Kenntnisse

Online community mgmt

Social media management

Content creation

Portuguese (Brazil) writing

Remote work skills

Ausbildung

Bachelor’s degree in Communications/Marketing/Journalism

Tools

Social media analytics tools

Community management tools

Jobbeschreibung

About the Role

Our client, a dynamic company within the digital entertainment space, is seeking an energetic and skilled Online Community Manager and Engagement Specialist for a fully remote position. This role is crucial for building and nurturing our online communities across various platforms, fostering brand loyalty, and driving meaningful interactions with our audience. You will be the voice of our brand online, actively engaging with users, managing social media conversations, and implementing strategies to enhance community growth and participation. The ideal candidate is a highly communicative, proactive individual with a passion for building connections and a deep understanding of online community dynamics and social media platforms. This is a fully remote opportunity, open to candidates across Brazil.

Key Responsibilities

• Develop and execute strategies to build, grow, and manage online communities across social media platforms, forums, and other digital channels.
• Actively engage with community members, respond to comments and inquiries in a timely and brand-appropriate manner.
• Monitor online conversations related to the brand and industry, identifying trends and opportunities for engagement.
• Create and schedule engaging content for social media channels to foster community interaction.
• Organize and host online events, Q&As, contests, and other community-building activities.
• Identify and cultivate relationships with key community influencers and brand advocates.
• Track and analyze community metrics, providing reports on engagement, growth, and sentiment.
• Collaborate with marketing, support, and product teams to ensure a consistent brand message and address community feedback.
• Develop and enforce community guidelines to ensure a positive and respectful environment.
• Stay updated on best practices in community management, social media trends, and digital engagement strategies.

Requirements

• Proven experience in online community management, social media management, or a related role.
• Demonstrated success in building and engaging online communities.
• Excellent written and verbal communication skills in Portuguese (Brazil), with a talent for crafting engaging content.
• Strong understanding of major social media platforms (e.g., Instagram, Facebook, Twitter, TikTok, Discord) and their respective best practices.
• Experience with community management tools and social media analytics platforms.
• Ability to work independently and proactively in a remote environment.
• Strong interpersonal skills and the ability to build rapport with diverse audiences.
• Passion for digital entertainment and creating positive online experiences.
• Creative thinking and problem-solving abilities.
• Bachelor's degree in Communications, Marketing, Journalism, or a related field is a plus.

Benefits

We offer a competitive salary, comprehensive benefits, opportunities for professional development, and the chance to be a key player in shaping our brand's online presence within the exciting digital entertainment industry. This fully remote role provides the flexibility to work from anywhere in Brazil while collaborating with a passionate and dedicated team.