Retail Client and Consulting Director

dunnhumby; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Job summary

dunnhumby is seeking a General Consulting Client Manager to become a trusted partner to key Retail Clients, shaping strategic needs and delivering world‑leading customer data insights. You will build governance routines, identify high‑value opportunities, and drive value across the client workplan with cross‑functional collaboration.

Lead the Retail Client team, manage risks, and guide the sales cycle through to contract, while staying abreast of global retail trends and ensuring ROI impact for

Qualifications

• Build and maintain relationships with C‑level and senior stakeholders at retailers.
• Understand retailer strategy, customers, and commercial priorities.
• Establish governance routines for priorities and progress tracking.
• Identify high‑value opportunities and shape the workplan for value delivery.
• Spot upsell opportunities and support the full sales cycle through to contract.
• Collaborate with the dunnhumby team to present a unified approach.
• Lead and coach the Retail Client team to achieve account goals.
• Mitigate risks and ensure teams have needed skills and training.
• Measure value delivery with ROI analytics and client surveys.
• Stay informed on global retail trends and share insights.

Responsibilities

• Manage relationships with key retailer executives and senior sponsors.
• Drive delivery across the client workplan with measurable value.
• Coordinate cross‑functional teams to ensure client success.
• Monitor account P&L and financial performance for value creation.

Skills

Stakeholder management

Account leadership

Sales cycle orchestration

Cross-functional collaboration

Governance and prioritization

Opportunity spotting

ROI analytics

Risk mitigation

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a General Consulting Client Manager who expects more from their career. It’s a chance to become a trusted partner to key Retail Clients, building relationships to define and deliver upon their strategic needs. It’s an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our client, and in turn grow the dunnhumby business.

What we expect from you:

• Build and own strong relationships with C‑level and senior stakeholders at the retailer.
• Expand dunnhumby’s network across the retailer’s value chain and act as a trusted, collaborative advisor, deeply understanding the retailer’s strategy, customers, and commercial priorities.
• Establish governance routines to ensure clear priorities, progress tracking, and two‑way feedback.
• Identify high‑value opportunities where dunnhumby can support the retailer and shape the workplan accordingly, overseeing and driving delivery of the client workplan to ensure measurable value.
• Spot upsell opportunities and support the full sales cycle through to contract.
• Collaborate across the broader dunnhumby team to present a unified, integrated approach to the client.
• Lead, coach, and performance‑manage the Retail Client team to deliver against account goals.
• Mitigate risks, demonstrate dunnhumby’s values, and ensure team members have the required skills and training
• Measure value delivery regularly, including ROI analytics and client impact surveys.
• Loyalty life cycle and category management solutions
• Stay informed on global retail trends and share insights with client stakeholders.
• Manage the account P&L, ensuring financial performance and value creation.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)