Customer Engagement Client Director

dunnhumby Ltd.; São Paulo; On-site; BRL 400,000 - 900,000; Full time

Job summary

dunnhumby Ltd. is seeking a Customer Engagement Client Director to lead CRM and loyalty initiatives across multiple client accounts, translating data-driven insights into engaging programs that deliver measurable value.

You will collaborate with analysts, data scientists and client teams to optimise experiences, boost retention and growth, and steer cross-functional delivery in a fast-paced, client-facing environment.

Qualifications

• Experience developing or managing CRM, loyalty or customer engagement programmes.
• Confident presenting recommendations and influencing stakeholders at different levels.
• Ability to turn customer data and insights into actionable business decisions.
• Strong project management with the ability to manage multiple priorities.
• Proven people leadership and team development in an inclusive environment.
• Strong understanding of Agile methodologies and cross-functional delivery.

Responsibilities

• Lead customer engagement and CRM initiatives across multiple client stakeholders.
• Translate customer insight into targeted engagement programmes and personalised communications.
• Partner with analysts, data scientists and client teams to identify opportunities to improve customer loyalty and retention.
• Measure campaign performance and recommend actions that improve effectiveness and customer value.
• Build trusted relationships with client stakeholders and support strategic planning discussions.

Skills

CRM programs

Stakeholder management

Data-driven decision making

Project management

People leadership

Agile methodologies

Job description

Loyalty & CRM

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

About the Role

We're looking for a Customer Engagement Client Director. This role sits at the intersection of customer strategy, loyalty, CRM and commercial impact, helping clients create meaningful customer relationships through data-driven engagement programmes.

You'll work with cross-functional teams to translate customer insight into impactful engagement plans, supporting the design, execution and optimisation of personalised customer experiences that drive loyalty, retention and growth.

What You'll Be Doing

As a key member of the Customer Engagement team, you'll help clients maximise the value of their customer data by developing engagement strategies and delivering measurable business outcomes.

• Lead customer engagement and CRM initiatives across multiple client stakeholders.
• Translate customer insight into targeted engagement programmes and personalised communications.
• Partner with analysts, data scientists and client teams to identify opportunities to improve customer loyalty and retention.
• Measure campaign performance and recommend actions that improve effectiveness and customer value.
• Build trusted relationships with client stakeholders and support strategic planning discussions.

What We're Looking For

You'll bring a blend of customer-centric thinking, commercial awareness and strong stakeholder management skills.

• Experience developing or managing CRM, loyalty or customer engagement programmes.
• Confidence presenting recommendations and influencing stakeholders at different levels.
• Ability to turn customer data and insights into actionable business decisions.
• Strong project management skills with the ability to manage multiple priorities.
• Proven people leadership and team management experience, with the ability to coach, develop and inspire high-performing teams while creating an inclusive and collaborative environment.
• Strong understanding of Agile methodologies and ways of working, with experience leading cross-functional teams to deliver customer engagement initiatives effectively and at pace.

You'll Thrive If You...

• Enjoy working in a fast-paced, client-facing environment.
• Are motivated by solving customer and commercial challenges.
• Can balance strategic thinking with hands-on delivery.
• Value collaboration across diverse teams and disciplines.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.