Forward Deployed Engineer

BreakmarkHR; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

BreakmarkHR is seeking a Forward Deployed Engineer in São Paulo to join a founding team at an AI-native company building voice and workflow automation for operations. You will ship features, tune AI/LLM solutions, and own the technical relationship with customers from onboarding through ongoing use, collaborating with Product and Engineering teams.

This hands‑on role requires on‑site work with ~40% travel, strong full‑stack skills, and the ability to translate technical concepts into business

Qualificações

• Strong experience building full‑stack applications with modern web tech (React/TypeScript/Node.js).
• Hands‑on experience developing Python backends and AI/ML features.
• Experience designing APIs and integrating with third‑party systems.
• Excellent communication and ability to translate technical concepts for non‑technical stakeholders.

Responsabilidades

• Partner with customers during onboarding, implementation, and ongoing adoption to maximize value from the AI platform.
• Design and build product capabilities, prototypes, MVPs, and production features solving complex client challenges.
• Develop full‑stack apps using React, TypeScript, Node.js, and Python.
• Build and improve AI-powered applications, including LLM workflows, prompting, and audio/voice tech.
• Design and maintain integrations with customer systems and third‑party APIs.
• Collaborate with Product, Engineering, and Customer Success to deliver high‑impact solutions.
• Iterate rapidly based on feedback to improve performance and UX.
• Manage multiple implementation projects with high quality and speed.
• Travel to client sites ~40% of the time; on-site role, not remote.

Conhecimentos

React

TypeScript

Node.js

Python

AI/ML

Descrição da oferta de emprego

Our client is an AI-native company building voice and workflow automation for operational teams. Their platform enables companies to deploy AI agents that handle real phone calls, scheduling, customer interactions, and end‑to‑end operational workflows across systems like email, CRM, and internal tools. The core use cases are in logistics and freight, with the product extending into customer support, sales workflows, recruiting and staffing, appointment scheduling, and payment collections.

Role Overview

This is a Forward Deployed Engineer role based on‑site in São Paulo, joining our client's founding team in Brazil. You will combine strong full‑stack and AI/ML engineering with direct, hands‑on customer work building production solutions embedded in real client environments, not from behind a support queue. This is a builder role: you'll ship features, tune AI/LLM solutions, and own the technical relationship with customers from onboarding through ongoing use.

What You'll Do

• Partner directly with customers throughout onboarding, implementation, and ongoing adoption to ensure they get maximum value from the AI platform.
• Design and build new product capabilities, prototypes, MVPs, and production features that solve complex customer challenges.
• Develop full‑stack applications using React, TypeScript, Node.js, and Python.
• Build, deploy, and continuously improve AI‑powered applications, including LLM workflows, prompt engineering, voice technologies, and transcription systems.
• Design and maintain integrations with customer systems and third‑party APIs.
• Collaborate closely with Product, Engineering, and Customer Success teams to deliver tailored, high‑impact solutions.
• Iterate rapidly based on customer feedback, continuously improving performance and user experience.
• Manage multiple implementation projects simultaneously while maintaining exceptional quality and execution speed.
• Travel to client sites as needed (~40% of the time). This is a hands‑on, in‑person delivery role, not a remote position.

What We're Looking For

• Strong experience building full‑stack applications with React, TypeScript, and Node.js.
• Hands‑on experience developing with Python.
• Experience building AI applications, including LLM prompting, tuning, and modern AI tooling. Production/builder‑level, not just AI‑assisted tool usage.
• Strong understanding of APIs and third‑party system integrations.
• Excellent communication skills with the ability to translate technical concepts into business value for non‑technical stakeholders.
• Comfortable working directly with customers and acting as a trusted technical advisor.
• Exceptional prioritization and project management skills in fast‑moving environments.
• A founder mentality: you take ownership, move quickly, embrace ambiguity, and thrive with autonomy.
• Based in São Paulo, Brazil, or willing to relocate, this is an on‑site role with ~40% travel to client sites, not remote.
• Comfortable working as an independent contractor.
• Strong English proficiency for client calls, documentation, and technical communication.

Nice to Have

• Experience with voice AI, transcription systems, or audio pipelines (STT/TTS).
• Experience at a startup or scale‑up (Series A–C stage).

Why Join

• Join one of the most exciting AI companies in the market during a period of exceptional growth.
• Work at the intersection of software engineering, AI, and customer success.
• Build solutions that go live quickly and create immediate business impact.
• Collaborate with a world‑class engineering team solving challenging real‑world AI problems.
• Enjoy significant ownership, autonomy, and the opportunity to shape both product and customer outcomes.