(Fluent English) Client Success Manager (LATAM, remotely)

SupportYourApp; Brasília; Teletrabalho; USD 40.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading SaaS company as a Client Success Manager and thrive in a multicultural environment. You'll manage relationships with photographers, ensuring their success and satisfaction. The role offers full remote work, competitive compensation, and opportunities for personal growth.

Serviços

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Work-life balance

Qualificações

• 1+ year experience as a Success Manager.
• Excellent English skills (C1 level).

Responsabilidades

• Build strong relationships with photographers.
• Manage a portfolio of around 300 photographers.
• Conduct regular communication with photographers.

Conhecimentos

Communication

English

Rapport Building

Formação académica

High School Diploma

Ferramentas

HubSpot

Descrição da oferta de emprego

(Fluent English) Client Success Manager (LATAM, remotely)

(Fluent English) Client Success Manager (LATAM, remotely)

2 days ago Be among the first 25 applicants

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Client Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Build strong and productive relationships with photographers
• Manage the portfolio of around 300 photographers
• Serve as the voice of the client for the photographers
• Maintain regular proactive communication with the photographers, mainly via calls
• Conduct weekly/biweekly/monthly touch base depending on photographers' value
• Establish a trustworthy relationship and a strong sense of community with photographers
• Establish communication routines: gathering feedback on service and tools, updates on assignments
  
  
  

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Mandatory 1+ year experience as a Success Manager
• Experience with HubSpot or similar CRM system
• Background in photography-related areas
• Enthusiastic and confident communicator, especially over the phone
• Comfortable speaking with photographers and building rapport quickly
• Able to make 15+ calls per day smoothly and consistently
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  
  

Will be a great plus:

• Fluency in Spanish
  
  
  

Benefits and Perks:

• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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